Why my Captivate 8 project will not preview or publish?

I created this project from a template that was given to me by a recruiter. It was created in Captivate 7. When I click on preview, I have a process wheel that never solves. When I post, I click on Yes in the preview dialog box, but nothing happens. I tried to open it after publication and I get a blank page without error message.

The platform is Mac OS 10.11.6. I don't see anything unusual in the file. It simulates the software with screenshots, audio and mouse action, followed with screenshots and hot spots. Nothing I have not done many times before. The only difference is the model.

Ideas?

Problem solved! The question has nothing to do with the platform, at least not directly. The issue is that Mac requires a special Java Update specifically for existing programs. It had been installed, but my hard drive failed and I have installed a new. Update alert was quietly sitting somewhere on my computer. When I noticed it yesterday, I installed it, restarted, and everything worked.

The lesson is, when you install a new hard drive, make sure that all the pesky java updates are in place.

Tags: Adobe Captivate

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