Why my iPhone cannot connect to iTunes store?

My iPhone is iPhone with iOS 9.1 5s

I wanted to install some apps but when I had to open a session, it says "cannot connect to iTunes store.

I don't know what is happening, I checked my AppStore macbook and it is easily connected (my MacBook is MacBook Air with OS X 10.10.5)

PS: I use the same ID apple MacBook and iPhone

This problem has past since yesterday and still up to this time. Help, please. Thank you!

Hi amandajrs,

It seems that your computer is able to access the iTunes Store, but your phone has trouble doing the same thing. I suggest you look at the section of iOS of the following article on this kind of problem. It may seem like a lot, but it should help you get this resolved:

If you cannot connect to the iTunes Store

https://support.Apple.com/en-us/HT201400

On your iPhone, iPad or iPod touch

If you cannot connect to the iTunes Store on your iPhone, iPad or iPod touch:

  1. Make sure that your date, time, and time zone are correct. Tap Settings > general > Date & time. Time zone can list another city in your time zone.
  2. Make sure your iOS software is up-to-date. Tap Settings > General > software update to check for updates. You can also connect your iOS device to iTunes and click on search the update on the summary page of your device.
  3. Check and verify that you are in range of a Wi - Fi router or base station. If you use the cell service, make sure the cell data are lit settings > cellular. If you are connected to cellular data, large items can not download. You may need to connect to the Wi - Fi to download applications, videos and podcasts.
  4. Make sure you have an active Internet connection. Check your device Manual for Internet connectivity.
  5. Check if other devices, such as laptops, are able to connect to the network of Wi - Fi and Internet access.
  6. Reset the wireless router by turning and then again.

If there is still a problem, learn what to do if your device connects to a Wi-Fi network.

If you need help, then there is a more advanced article located here:

Advanced steps for fixing problems with the iTunes Store connection

https://support.Apple.com/en-us/HT203361

Thank you for using communities of Apple Support.

Tags: iPhone

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