Why our computer won't play video (youtube, for example)? all we get is a black and white screen.
We have Windows7. When you click on a YouTube link, the video does not play the computer. It shows a white screen. We have recently installed new software to print wirelessly on this computer. Compaq laptop is on a computer.
Hello
Reinstall Flash Player would be useful. Please follow the instructions in this link:
http://helpx.Adobe.com/Flash-Player/KB/clean-install-Flash-Player.html
Good luck.
Tags: Notebooks
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Please run a scan with the following programs to see if your computer is infected by a piece of malware or a Trojan horse:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.bleepingcomputer.com/download/junkware-removal-tool/
Malwarebytes will be produced a journal, please can post here the link to it? Navigate to: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs and upload the logs to Ondrrive, which was the date of when you did the scan.
For OneDrive help
http://Windows.Microsoft.com/en-GB/Windows/Outlook/sharing-with-onedrive
Start your computer in safe mode and see if your computer is always freezing.
http://Windows.Microsoft.com/en-GB/Windows/Start-computer-safe-mode
Ways to improve the performance of your PC.
http://Windows.Microsoft.com/en-GB/Windows/improve-computers-performance
Thank you.
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