Why records cannot be transferred to Outlook Express?

We recently had to replace our motherboard.  After you have reinstalled Windows XP Home Edition and our other programs, we have restored our files and folders to backup Carbonite.  However, we were able to restore our folders in Outlook Express.  Whenever Carbonite technician attempted to restore the backup of the files, he received an error message: "Outlook Express is already in use."

This is Microsoft's policy not to allow these files to be restored?

Hello

You may need to manually import data from Outlook express to Carbonite Backup.

Check if the following procedure helps you:

1. in the Carbonite Backup, right click on the Outlook Express folder and select restore.
2. in the folder window browse, select desktop, and then click Ok.
3. from in Microsoft Outlook Express, select the file. Import; Messages.
4. in the list, select Import Outlook Express 6. (If you use EO4, select Outlook Express 4.) Click Next.
5. Select Import mail from an OE6 store directory, and then click OK.
6. click the Browse button and navigate to the folder that contains your message files (where the files have been restored to) and click OK.
7 follow the prompts on the screen from there to complete the import.

For more information visit: http://support.microsoft.com/kb/270670

Tags: Windows

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