Why the aid used microsoft online service accept my id for vista?

Microsoft destroy me!

(1) a recent update from windows destroyed my main user profile.

I looked through a lot of online help, but unfortunately nothing worked.

The problem now is that I get the error message "cannot create the user account.

(2) not only that, but I can not add a new user or change my only other because it requires the password admin (link to my main profile) who is corrupt!

(3) the 'help' that I got from microsoft are not accessible because for some unknown reason my Vista product ID is not recognized by the online help tool. I can not even the system to look for because activeX requires the admin password to run (which I mentioned is corrupt?.) The online help tool, then asks me to pay £45 to contact the support team who's pretty cheeky.

Any help is welcome warmly.

Thank you

Paul.

Hi Paul,.

You can try creating a new user account from safe mode and check.

Check out the link:

Start your computer in safe mode

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

Create a user account

http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account

If you are not facing problems in the new profile, and then you check out the following link to resolve the damaged user account.

Check out the link:

Difficulty of a corrupted user profile

http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

Hope this information is helpful

Tags: Windows

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