WiFi for computer laptop HP ENVY 15 and Ethernet connection problem

Hi, a few months ago, I brought a HP ENVY 15 Notebook PC running windows 8.1. It is connected to my wifi with Ralink RT3290 802.11bgn Wi - Fi adapter. My modem is a Technicolour TG582n 2 Wireless ADSL + with wireless 802.11 b/g/n compatible.

As soon as I got there I noticed a problem of internet where I would be able to connect to my home WiFi network and get full reception bars but would have a hard time to access Web sites on web browsers such as chrome, mozilla and internet explore pages takes some time to load and eventually reached a page "this webpage is not available" (for chrome). This problem seems to occur only with my home network as it can connect to public wifi and my wifi friends and yet I have many other devices such as laptops and other smartphones connected to my wifi that did not at all have poblems with internet and it just seems to be mine. When I connect via ethernet I get good connection for about 10 minutes and then I was completely cut off. However, I can upload a file via the wifi ok if I can get it to start and I can play a game online well enough but often disconnected after an hour or two.

I checked for new updates of pilot, but they seem to be up to date and im do not manually downloading and installing one on the hp site but I tried (I did probably wrong). I ran the diagnostic function, but it cannot detect all problems. I looked around the internet as well, but still havn't found a solution.

Also I got the laptop sent back and received a new but the same problem persisted and as I walked through the process of the person I was talking to a admitted that I had a problem like they remote limited from my laptop for a little for the access problem.

Please help, I've had this problem for a month or two now and is really becoming a problem since I use my laptop computer for purposes of requiring home internet work.

Thanks in advance and I hope you guys can help!

Hi @Eugene5 ,

Welcome to the HP Forums!

It's a great place to find answers and information.
You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

I understand that you have a problem with your connection Wireless at home. You are able to connect with full bars but are unable to access the web.   When you're lucky hours just access the Web, you can make a download if you get started in time or play games online for one or two before again declining. You ran the diagnostic function, but no problems were. You had the phone replaced for the same issue, but the replacement has the same question.

You know your network is an 802.11 G or 802.11n.   How do I know if my WiFi connects using 802.11n (as superuser)

Please check this setting.

  1. Open the Device Manager
  2. Click the network adapters to expand the list
  3. Right click on the Ethernet connection, and choose Properties
  4. Click the power management tab
  5. "" Please check that ' allow the computer to turn off this device to save power "is not checked.
  6. Repeat this process for all types of listed under network adapters.

.

What does your wireless card is supported?

Here's a link for How to fix little or no Wi-Fi connectivity issues in Windows 8(of fixedbyvonnie) to help you.

If you need further assistance. Please provide your exact model of HP laptop and your operating system.

How can I find my model number or product number?

Good luck!

Tags: Notebooks

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