will not let me click on a desktop icon

on my desk that I can't click on an icon, it is as if he is blocked because I can use my toolbar at the bottom to get in my computer, but not on my desktop

Hello

  • Since when are you facing this problem?
  • Remember to make changes to the system?
  • This occurs in safe mode?

Step 1:

I suggest you to check in safe mode if the problem persists or not. Follow the steps mentioned below.
a. restart the computer and keep tapping F8 until you reach the start menu.
b. Select safe mode in boot menu options and press ENTER.
Check if the problem persists in safe mode.

Step 2:

a. press ctrl + shift + ESC to open the Manager tasks.
b. on the processes tab, look for explorer.exe and select it, then click on "end process."
c. This should dispel the Office Save background.
d. now go to the applications tab and click on "new task".
e. type explorer.exe, and then click ok to reload the desktop computer.
f. try to click on icons.

Once you have done this I suggest make you a start clean and check which program is causing this problem. Follow step 3.

Step 3:

I suggest do a clean boot and check if the you are able to install the updates on the system. To perform a clean boot follow the steps mentioned in the link given below.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: When you have completed the installation, follow step 7 to start the computer in normal startup.

Thanks and regards.
Thahaseena M
Microsoft Answers Support Engineer.

Tags: Windows

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