BlackBerry Smartphones will not let me click on Internet e-mail account

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• BlackBerry Smartphones Can not put in place a personal e-mail account. I have only option to activate a company account

  Hello.  I've worked for a company and access enterprise server needed to receive e-mails from company on my Curve 9330.  When I need is more capability, I called my provider, Sprint and cancelled my plan Enterprise Server and was able to set up a personal email account.  I need to recharge the phone to the default values and now when I go in the installation program to configure a personal e-mail account I only get the option.  When I select the email icon I automatically join in a sign 'no active account' and wonder of my enterprice account activity by providing an email and a password.  I don't have these and my personal e-mail id and password do not work.  I looked through the forums and follow the suggestion which has not solved the problem.  I also called Sprint and confirmed I have more company on my account/plan, in addition to checking with my local cable/internet provider that they do not cause the issue.  I rebooted the device 3 times today and have not made any progress.  Any help would be appreciated.  Thank you.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should contact your mobile provider for official support... but, this time, not only ensure that BES is deleted, but the BIS (BlackBerry Internet Service) is active, this is necessary in order to have personal email accounts on your BB device (as well as many other owners of BB services).

  Good luck!

• BlackBerry smartphones will not let me connect my phone then freezes!

  I downloaded the calculator pro points weight watchers on my curve 8520 yesterday that my friend recommended and it freezes as soon as u click on connect! When I finally my phone back, he said that it was not meet and terminated can help more to get this to work

  Hello

  Start by doing a battery pull. Then the device is turned on, remove the battery for 15-30 seconds, and then wait for it to restart. Who help me?

  If not, then try to remove the app and reinstall it. If this does not help, I would say to contact the developer of helper. There should be support of addresses registered under the list in the App World of products. They may be able to easily resolve things, or they may be able to use your information to understand what is causing the problem and then issues an upgrade (if necessary).

  Good luck!

• BlackBerry smartphones will not let me make calls!

  Hello

  whenever I go to a contact and press on ' call x "he directs me to the call log page." From there I can call him does anyone on the list (last activity 20 or greater), but if you're not on this list, I can't call you!

  I can sms to contacts.

  Any tips?

  E.

  Solved! Turned it off, took the battery and in. Now all the hunky dory again. Had the suspicion of some other posts! Congratulations to all.

• BlackBerry Smartphones Blackberry Curve will not let me edit / change my email before a transfer... Help, please. :(

  BlackBerry Curve will not let me edit / change my email before a transfer... Help, please.

  Hi angeloberdos and welcome to the community of BlackBerry Support Forums!

  This has always been a feature of the BlackBerry smartphone. Contents of the sent email cannot be changed before sending.

  Thank you.

• There is a section of 3 inches from the window which will not recognize the mouse. It will not let you click on the icons or the screen somehow in this section under the address bar. It is only in firefox when it comes to a problem

  There is a section of 3-inch window that do not respond or recognize the mouse. It not let you click on the icons or the screen somehow. It is the only program that we are facing this problem with.

  Start Firefox in Firefox to solve the issues in Safe Mode to check if one of the extensions or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > appearance/themes).

  • Makes no changes on the start safe mode window.
  • https://support.Mozilla.com/kb/safe+mode
  • https://support.Mozilla.com/kb/troubleshooting+extensions+and+themes

• Disk utility will not let me click on the partition.

  I've updated to El Capitan, disk utility since refuses to let me click on partition.

  Accidentally, I partitioned my disk flash before I updated and so I need to cancel, because now I have 200 MB of storage on it.

  I tried using terminal but I have been unable to fix this way, too.

  Can someone help me with this?

  Thank you

  Make sure that all your files are backed up. Accidents happen and I'd hate for you to lose all data.

  Are you trying to repartition the boot disk? If I understand correctly, your hard disk is currently partitioned, and you need to recover a single correct hard drive?

  You can't repair the disk hard while you use the hard disk. To get the partition on a single disk, boot from the recovery disc.

  Restart the computer and press immediately on and hold command-R until you see a loading bar, and then release the keys. Once the recovery disc starts, choose your language (if it asks you to) and then again open disk utility. Now, select your hard drive and delete the extra partition. It should tell you "this will not affect your files...". "but if he says that you will lose all data, STOP. Make sure that you remove the extra partition without data on this subject. I'm guessing that it's called "Untitled 1" or something that affects unless you named it something different.

• Torch of blackBerry Smartphones will not send or receive photos of text

  Torch 9810.  At & T.  Brand new.

  Device will not receive pictures of the mass of text, or send pictures.  Already checked the settings and did a hard reboot.

  Help, please!

  Ah! It's another piece of the puzzle, indeed! Anything that might be useful that we do not know yet?

  In any case, I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should certainly talk to ATT... It is quite possible that they are not completely passed your services with a BB to another...

• BlackBerry Blackberry Smartphones will not allow apps to connect to internet.

  Hey!

  I have the 9000 "BOLD", and I have installed Whatsapp on it,

  Start of my phone, I get the message: "the Whatsapp application attempted to open an external connection, which is not allowed by your policy."

  I tried to change the permissions to Whatsapp, but some of them are grey (those that are grayed out are: network, Internet Server, input simulation, browser filtering and security reset of the counter)

  Does anyone know how to fix this?

  Hello

  So I think there is a strategy IT already enabled on your device which does not enable these features, so solve your problem first make a backup of your device using Desktop software or refer to this Article How to backup your BlackBerry  

   

  Once you have your backup follow this Knowledge Base and put it back to factory setting, it will disable or delete any policy within your device:

   

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  After a reset using your BlackBerry ID and for restoring your backup, choose a selective restore. Restore only your Contacts, calendar, etc. do not perform a full restore otherwise these COMPUTER strategies that you deleted can re-partner and you must perform these steps again. Do not restore any application, install a fresh copies of each world of BlackBerry.

  Try it and tell us.

   

• Bbm7 blackBerry Smartphones will not be associated with my blackberry ID!

  I downloaded bbm 7 last night which was very well when I go in there that you must agree to terms and then enter your ID in blackberry that I did and since all it says is "combining BBM with your blackberry ID. I rebooted several times but always say the same thing I thought I would try n delete then reinstall but there is no option anywhere to delete bbm someone help me please its me crazy Drivin'!

  Hello and welcome to the community!

  iznjen25 wrote:
  I thought that I try n delete then reinstall but there is no option anywhere to delete bbm

  Please see this:

  • KB10040 How to view or delete applications on a BlackBerry smartphone

  In my case, I can't so BBM to complete all steps of the installation (in my case, it has to do with the fact that I don't have any active data plan from my mobile provider... This is a sine qua non for BBM, so I do not think that it actually works on my device). But in your case, withdrawal (per above) and try again may be cautious.

  He request and update the application identity BB as well? If that failed, then you have to force that.

  Good luck and let us know!

• Camera of blackBerry Smartphones will not work...

  Hi all

  with my new BlackBerry 9800 Torch, I tried to take pictures, but it simply does not work.

  I tried every button described in the manual (on the touch screen or button below or the touch of comfort on the right side of the BB), but the BB will not take a picture. I can make videos, but not photos. Just with the "photo" "facial recognition" mode (sorry if this is not correct, I just translated it, my Blackberry speaks German :-)) it can take pictures, but not in automatic mode or another.)

  It's just kind of a weird bug or I'm too stupid to work with this device?

  Thanks for your help!

  Emma

  Hi Emma

  Just to clarify, your BlackBerry will only take photos in face recognition mode?  When you're in a different mode, what happens exactly?  You get errors or click noise?  Have you tried to remove and reinsert the battery?

  Thank you

• How can I cancel my purchase of storage iCloud if I tried to change my storage plan, but when I go back to the one free, that it will not let me click done in my iPhone

  I went into setting and then clicked on iCloud and clicked on change plan and it wont let me click the all done button to change my iCloud on the free parameter. Why is this?

  Because once payment hovering around (the date of the credit card is usually charged) and the current month is finished, it will change.

• My app Netflix will not let me click on anything

  I am trying to sign up for Netflix on my Google TV app, but whenever I go to the app, it won't let me click on anything whatsoever. The mouse works perfectly well on TV, but when I try it on the app, I can't click on anything. Help me please

  Hello

  The cursor does not work on the Netflix sign on the screen, instead you can navigate using the top + down / arrows and the central selection button.

• BlackBerry Smartphones will not allow the new blackberry ID association

  My wife has upgraded to a new blackberry Z10 and gave me his old Blackberry Curve 9300 but it won't let me change the ID associated with the phone - blackberry there still IDS of my wife, even though she is now running on his new phone.  I created a Blackberry ID - how to do it with the Blackberry Curve instead of my wife.

  Hello andrak01

  Welcome to the Forums of the BlackBerry Support

  Please follow this Base of knowledge to solve that issue you:

  KB26694  :  How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

   

  Let us know if you feel any problem.

• My Blackberry BlackBerry Smartphones will not end back up in the Blackberry Desktop Manager

  I had problems with my blackberry as it was crashing every few minutes. I want back the shop but I need to back it up and he did not finish the back upward. What should I do? I don't want to lose all my contacts and messages!

  eve9790 wrote:

  Good,

  Also, I can't back up my contacts. I think they can be synced to my email.

  Hi eve9790

  Trun first syncing wireless Contact. , to do this open your address book or Contacts - press the menu key > Options > contacts (email id) list, click on it - then sure uncheck the wireless sync, then save the screen.

  KB22430 : How to enable or disable syncing wireless contact with the BlackBerry Internet Service

   

  After that you can try to back up your contacts.

  eve9790 wrote:

  If they are saved on my email I'm guaranteed to get them on my new phone or should I remove them from the email and save them? If so how to do that?

  If you have sync and stored your contacts with any email account, if you reconfigure this particular e-mail account in your new device, then you can then.

  But have you tried to run these steps I have already suggested, first turn off wireless sync, and then perform a backup full after the removal of these social feeds database.