Windows keeps on freezing upwards.

Jacques

Install the Driver Ricoh Card Reader version 2.05.02.02:

http://dlcdnet.ASUS.com/pub/ASUS/NB/drivers/CardReader/CardReader_Ricoh_Win7_32_64_61016.zip?_ga=1.43810348.843512153.1472987773

Please delete KMSpico. Select the hotkey Windows key + R, type Appwiz.cpl and press ENTER . Place the cursor on KMSpico, right-click and select Uninstall from the menu drop down. Restart your computer.

Please run the Windows Update Troubleshooter:
http://go.Microsoft.com/?linkid=9830262

Please provide details of any problem it reports as not fixed.

Please download no more than three copies of your files to dump in the form of files shared your onedrive with a link here

The dump file will be created in c:\windows\minidump. You may need to change your settings in Windows to be able to view the file. To show hidden files type Folder Options in the search box above the Start button and select view advanced settings and check that the box "display files and folders" and 'Hide protected operating system files' are not checked. You may need to scroll down to see the second element. You should also make sure that the box before "Hide extensions of known file types" is not checked.

Please download and run the display driver and download a copy of the report he produced on your OneDrive. To obtain a report all drivers Select Edition, select all followed by file, file format record selected Items.Text please.

http://www.NirSoft.NET/utils/DriverView.html

What model is your Logitech mouse? You will find this detail on the underside of the mouse.

Instead of providing the Event Viewer system log, you provided the Setup log.

Please download and share with everyone a new copy of your log System of your event viewer on your disc one and post a link here. It allows to avoid confusion if you delete all previous copies of the log files of your OneDrive.

To access the system, log, select Start, Control Panel, administrative tools, Event Viewer, in the list on the left of the window, expand Windows logs and select System. Place the cursor on the system, select the Action in the Menu and record all events like (the evtx default file type) and give a name to the file. Do not offer not filtered files. Do not place the cursor in the list of reports before selecting the Action from the menu. Do not clear the logs so that you have a persistent problem.

Hi Gerry,

A drive: A Drive Link

(1) OK, I managed to install the card reader, the installer was unable to autoinstall due to * see picture card reader error.png* however, I bypassed this by going to Device Manager and manually searched and installed the driver you send. * See picture card reader installed.png*.

2) KSpico deleted.

3) troubleshooting Windows Update is * see image Windows Update Troubleshooter.png and PDF Windows Update Troubleshooter.pdf*

4) it there was only a single minidump, probably from this BSOD yesterday :/ * See file 090516-22620 - 01.dmp *

5) downloaded Driverview journal * see record Driver View.txt*

6) Logitech Mouse, might be an older driver with a stock dell mouse * see image mouse 06-Sep-2016 20-29 - 37.pdf *

7) event viewer downloaded * see record of system events View.evtx*

Concerning

Jacques

Tags: Windows

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