Windows Media Player 12 has stopped working.

Windows Media Player 12 has stopped working. When I select an audio track and click on the play button, a red X appears next to the title in the playlist. I uninstalled and reinstalled the player, but also update the drivers. Checking the properties through the device manager says that the device is working properly, but this clearly isn't. Any suggestions on how to solve this problem would be welcome. As a matter of interest, itunes has stopped working at the same time. And audio tracks play fine in RealPlayer.
Thanks in advance

Hello

Step 1: Launch the Media Player Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-settings-Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-library-Troubleshooter

Step 2: Rebuild the Media player library

a. exit Windows Media Player.

b. Click Start, run, type %LOCALAPPDATA%\Microsoft\Media Player and then click OK.

c. Select all files in the folder and then click on Delete on the file menu.

d. Note you don't have to remove the folders that are in this folder.

e. restart Windows Media Player.

Note Windows Media Player automatically rebuilds the database.

Step 3: If this does not resolve the problem, disable the Windows Media Player database cache files. To do this, follow these steps:

a. exit Windows Media Player.

b. Click Start, click Run, type % LOCALAPPDATA%\Microsoft and then click OK.

c. Select the Media Player folder, and then click on Delete on the file menu.

d. restart Windows Media Player.

Tags: Windows

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