Windows Vista 32-bit. The printer HP Deskjet 3420 (3600 series) will not work.
Hello
I tried to install drivers several times, and they all install. When I plug in my printer to the computer recognizes the printer, and it seems that the printer works. But as soon as I try to print a test page, it does not work. I think it may have something to do with the configuration of the printer driver. Any help will be appreciated.
Thank you
Mark
Clear printer spooler files and activate the spooler service
Stage I.
a. Click Start, type "Services.msc" (without the quotation marks) in the Open box and click OK.
b. double click on "Printer Spooler" in the Services list.
c. click on stop, and then click OK.
d. Click Start, type "% WINDIR%\system32\spool\printers" in the opened window and delete all the files in this folder.
a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
b. double-click on Services. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
c. right-click on the print spooler service and then click Properties.
d. on the general tab, next to startup type, make sure that automatic is selected.
f. e. the service is not already running, under Service status, click Start and then click OK. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print
Method 3.
If the problem persists please use The utility of diagnosis HP Printto find the root cause of the problem.
See the link below for additional information and steps.
http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02114788&tmp_task=solveCategory&LC=en&DLC=en&cc=us&product=3940574
Thank you, and in what concerns:
Visit our Microsoft answers feedback Forum and let us know what you think.
Shekhar S - Microsoft technical support.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
Tags: Windows
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