Windows7 HP Pavilion dv6 Notebook PC - battery not detected

Hello

I just bought a new battery, precedent is 4 + years.  During the installation of the battery in my status bar icon indicates it AC is powered, but the battery has a red cross on it.   When I hover over the icon it tells me "battery not detected."   I tried everything that the HP article for 'battery not detected' I found, but the recovery of the system.

What are my options now?

Robyn

Problem solved... returned to the seller.

Tags: Notebooks

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