'WindowsUpdate_80071A30 '.

Hello

Thank you for contacting Microsoft Answers.

This problem may be caused by the following factors:

1. the Windows Update service has stopped.

2 corrupt the temporary folder of Windows Update.

In order to narrow down the cause of this problem and solve it, please refer to the following steps. After completing each step, please check the result again on the Windows Update Web site.

NOTE: Some third-party programs can affect the Windows Update service. If you are running third-party applications such as Spyblocker, Internet, security or web accelerators (programs designed to improve the speed of the Internet connection), anti-virus (Norton, McAfee, Norton Internet Security 2008 etc.) programs, I recommend temporarily disable us or to stop and then try to access Windows Update later. Please understand that we are disabling these programs only for troubleshooting purposes and we can re-enable these programs after that we finish troubleshooting.

Step 1: Check the services concerned of the update of Windows

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1. click the button start, in the search box, type: "services.msc" (without the quotes) and press ENTER. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

2. double-click on the service "Windows Update".

3. click on the 'connect' tab, make sure that the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

4. check if this function has been activated on the hardware profile listed. If this isn't the case, please click the Enable button to enable it.

5. click on the 'general' tab. Make sure the "Startup Type" is "Automatic" or "manual". Then please click the button "Start" under "Status of Service" to start the service.

6. repeat the above steps with the "Background Intelligent Transfer service.

You can also temporarily stop these services, restart the computer and then restart these services. If any service is missing or cannot be stopped or restarted, please let me know.

Step 2: Rename the folder C:\Windows\SoftwareDistribution update Windows in Normal Mode.

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This problem may occur if the Windows Update software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the file will be re-created the next time we visit the Windows Update site.

1. close all open windows.

2. click on the Start button, click "All programs" and click on "Accessories".

3. right click on "Command prompt" and click "run as Administrator".

4. in the window "Administrator: command prompt", type "net stop WuAuServ" (without the quotes) and press ENTER.

Note: Please look at the cmd window and make sure that it is said that he was arrested with success until we try to rename the folder. However, if it fails, please let me know before you perform other measures and include any error messages you may have received when it failed.

5. click the button start, in the box "Search", type "%windir%" (without the quotes) and press ENTER.

6. in the opened folder, find the folder named "C:\Windows\SoftwareDistribution".

7. right click on the folder, select Rename, and type "SDold" (without the quotes) to rename this folder.

8. while still in the window "Administrator: command prompt", type the command "net start WuAuServ" (without the quotes) in the window to restart the service Windows updates.

Note: Please look at the cmd window and make sure that it says it has successfully launched. However, if it failed, please let me know before you perform other measures and include any error messages you may have received when it failed.

If the problem persists, to clarify the matter and to provide more accurate troubleshooting, please help me to collect the following information.

How to capture a screenshot

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1. press the button print screen (print screen) on your keyboard.

2. click on the Start button, type "mspaint" in the search bar and press ENTER.

3. in the Paint program, click on the "Edit" menu, click "Paste". Click on the "File" menu, and then click "Save".

4. the dialog box "Save as" appears. Type a file name in the "filename:" box, for example: "screenshot".

5. make sure that "JPEG (*.)" JPG; *. JPEG; *. JPE; *. JFIF)"is selected in the box"Save as type", click on"Desktop"in the left pane and then click on"Save ".

Please send this JPEG file to my e-mail account to * address email is removed from the privacy *.

How to recover the WindowsUpdate.log file

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1. click the Start button, type "WindowsUpdate.log" (without the quotes) in the search bar and press ENTER. We will see a file named "WindowsUpdate.log".

2. now click on the 'File' menu and click on the "save under".

3. in the left pane, click "Desktop" and click the "Save" button.

The file will be saved to your desktop. Please send the file as an attachment in an email to * address email is removed from the privacy *.

Note: When you attach files to emails, the process will vary depending on the used e-mail application. While you compose the message, the most applications will provide you with a 'Join' button or paper clip icon click to attach a file. After clicking on this button/icon you need to navigate to the file you want to attach and select it by either double clicking on it or by clicking on it once, then clicking on the button "join".

If please try my suggestion and let me know the results soon. If you have any other questions, answer here.

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Tags: Windows