WIP330 - What's up with this phone?

I just got the phone SIP Linksys Wireless G (WIP330). I was intending to use this phone for our new Asterisk based IP telephony system. Setting in the phone service was child's play, but there are weird things on this phone that make it almost unusable for anything other than her overhaul.

Problem - a voicemail

There is a section voicemail under phone settings where you can enter the phone number to your voice mail. Very well, very well. For once I enter my voicemail number, how to retrieve my voicemail? There is nothing in the documentation or in the phone settings that says how we are supposed to retrieve voice mail, once we enter this number. Shouldn't there be a big friendly button somewhere marked voicemail?

BTW, the documentation of Linksys says this about voicemail, "to learn how to check your voicemail, call your service provider internet phone! You have to be kidding me?

Problem 2 - No touch tone.

Since I can't find a button or anywhere speed dial to call my voicemail number. I entered in manually and called it. The problem is, I have to be able to conclude the numbers on the keyboard to access the features of voicemail. If I enter numbers in the keyboard, a separate window will appear showing the numbers, but there is no beep button so that the menu of automated voicemail can 'hear' my selections. I guess this new window is line 2 try to accept another outgoing call.

These two questions are a deal breaker real for this phone. Here are a few other minor problems that I could live with if this phone solved the above problems.

  • Strange button above the buttons volume control that does absolutely nothing! Are you kidding me?
  • Micro browser. I don't see how this would have no practical use whatsoever. Unless you went to a Web site that has been optimized for the small screen on the phone, it is useless to you try to display a normal Web page.
  • The maximum ringer very quiet. I admit there is a vibration function, but it would be nice to have a ring loud and clear (customizable ringtones would be a plus also)
  • Update website link is broken. www.WIP330.com does not yet exist. Give me a break!

This phone really has great potential. It seems to be well built. The screen is bright and easy to use. Dial numbers is easy and receive calls works fine. I like options blind for the transfer, transfer, etc.. But the issues mentioned above will stop me buying more of these phones for my company.

I thought about it. I watched the Asterisk CLI to find errors and when I composed 770 (my voicemail extension) it prompted me to an extension. I entered my extension number, followed by the pound sign. I could see in the output from the CLI, what she actually accepted my extension and then waiting for the password, but for some reason that the automatic reception never says "password". So, basically, you do not hear the password. I'll have to put spaces in the password prompt and see if that helps.

Anyway, thanks the help of all the world. This phone can be useful after all.

Tags: VoIP Phones

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