Wiping is a hard drive, the only way to remove malware? A friend has fallen for a scam
A friend has been scammed of support and installed malware on her iMac. She called Apple (I made sure it was really Apple), and they remotely scanned his computer, deleted the program protection antivirus scam scam, then scanned his computer again and pronounced it's clean. But I read that the only way to remove the installed malware is the erasure of the hard drive, reinstall the operating system, etc. Therefore its really clear computer of malware, or does need to wipe the hard disk to be sure of that?
There is no need to wipe the HD.
Tags: Mac
Similar Questions
-
Hi I had CS 5.5 Student edition (download no CD), but then the hard drive of my computer is dead. My computer has been "fixed", but was completely wiped out. I bought a new computer and want to download again - one question - I can't find a way to download the edition of students anywhere on the site, do I just download the normal edition? Two - question because my computer was wiped out how to uninstall / disable one I already downloaded? Because you get only 2 total downloads is that correct? I want to
Please visit: https://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html
Concerning
Megha Rawat
-
When I imported the photos from my hard drive some only partially loaded with only half of the growth of the photo?
Go to the Lightroom preferences > performance > uncheck 'use the graphics processor' > import images and test them.
-
MacBook Pro (15-inch, late 2011, 2.2 GHz Intel Core i7, 4 GB memory at 1333 MHz, DDR3). 10.11.3 OSX
Yesterday, the machine started to insert continous dashes/hyphens into any available window (e.g. window search engine, for example open source software, MS Word, docx). Is the only way to stop this as soon as it starts to reboot, that usually stop at least temporarily. As soon as he starts this, I tried to close all the applications open without effect.
-Try to reset memory NVRAM/PRAM and SMC
MacIntel: Reset of the controller (SMC) system management
Subject of memory NVRAM and PRAM
-Try to start safe mode
OS x: what is Safe Boot, Safe Mode?
-Start to recovery and repair the startup disk
OS X: on OS X Recovery - Apple Support
If inserting the characters in recovery, which indicates a hardware problem.
have you spilled something on the Ko?
If your battery is replaceable by the user take it out and look for a swollen battery
-If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
-If you do not have a backup using disk utility to restore the internal drive to an external drive, so that you can try to recover the data.
Format the boot disk and then do a fresh install of Mac OS x
This is the Office Mac Pro forum. I asked that your post be moved to the MacBook Pro laptop forum.
-
This is the only way to get the reinstalled applesyncnotifier.exe file is to download I tunes?
Is the only way to re - install AppleSyncNotifier.exe to re-download I Tunes? I I removed from the air to give me more space C drive. It is about 180 MB (I tunes, I mean)...
Ask the question in the Apple Forums:
https://discussions.Apple.com/index.jspa -
my 1 TB hard drive shows only 500 GB size
I recently had to use this backup to another PC hard drive hard drive is only 500GB, so when the imaged system it I lost the other 500GB, I guess that. I have strength to know that he was going to take the space like that or I would not have done to this PC. When I reinstalled windows and reformat the disk, it recognizes that the 500. I even went in disk management and other programs to try to unlock the other and watch her do not back up.
Any thoughts on how to retrieve other that find a system of 1 to copy image and load on this pc?
Hello
Thanks for posting your query in Microsoft Community.
I understand that 500 GB of space on your disk to 1 TB is not present even after formatting. We will try the following methods and check.
Method 1:
Step 1: Check if the problem occurs in safe mode:Please refer to: , start your computer in safe mode
Step 2: If the problem does not occur in safe mode, then you can perform a clean boot and check.
How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8
Please note: After troubleshooting, be sure to start your computer in normal mode by following step 3.
Method 2: This issue could be due to malicious programs in the system, so you can run a Microsoft security scanner to make sure that the computer is free of infection by the virus:
http://www.Microsoft.com/security/scanner/en-us/default.aspx
Warning: If you run the antivirus program that is infected by the virus scan will get deleted. Therefore, reinstall the program. Also if the files and folders are affected by the virus, while they might even get deleted
Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.
-
The icon that is on my main computer for firefox screen disappeared.
The only way I can download firefox now is to go to all program and double-click the firefox program.
How can I get the icon on the main screen so that all I have to do is double-click on the icon and download firefox?
AlSi I mustn't lose all my favorites.go to the start menu > all programs & right click on the firefox icon. in the context menu, select "send to" and then "desktop (create shortcut)" (do not know if these are the exact terms since I use a non-English operating system)
-
In Yahoo Mail, when you compose an email I get a Panel "asking to leave this page. It does not matter that I choose to stay or leave, the Panel will appear again... and again... the only way is to force enough Firefox and start all over... help please...
Some extensions or toolbars can add such a report.
It can also be part of the code on a page to prevent dataloss if you began to type text (composing a new mail) and you try to close this tab.
You should be able to close this report and close the active tab.What I posted above is applicable to all platforms, including Mac.
-
If I click on something to open in a new tab or click on the email from someone open Outlook, instead, a group of empty tabs open. I'm fine with a few empty tabs, but they keep opening. The only way to stop the opening tabs is to close entirely out of firefox. When I try to reopen firefox, blank tabs are again starting to reopen. You can not close out of them pretty quickly because they keep opening. To not open the empty tabs, you must restart firefox again.
What is a virus or something wrong with my firefox settings?
Firefox includes options of how to manage the different types of content in your case that mailto links are probably set to "Use Firefox". For more information on how to solve it see Firefox opens several times empty tabs or windows after clicking on a link, especially the section "change the action for a content type.
-
I get strange symbols when typing and the only way to get rid of them is to shut down my computer!
Sometimes while typing, a bar appears above the letter, I type with a large number of strange symbols for this letter. The keyboard stop typing. The only way I found to get out, is to shut down my computer and restart it. My wife has the same problem on his computer. What are the causes and can disable this pen?
When you press certain keys in the letter, a menu of accented letter versions (used in foreign languages) appears so you can choose a. To remove the menu, all you have to do is to continue typing. Product there not?
-
I am trying to edit photos to last for some parts of the songs (fade in and out where I want to that they), but the only way to see what the photos of 'falling' in the song by playing the song from the beginning. Every time. It won't let me go to a certain section of the timeline and play both the photo and the song at that time here (it takes me to the photo, but he began to play the song in some random place)?
Thank you very much!! =)
Hello
Once you have added music, go to the Options tab. Now click on Split (in fact the split music) you should see the music bar along the top of the film split.
Audio setting in Windows Movie Maker: frequently asked questions (valid also for Windows XP)
See also: http://windows.microsoft.com/en-US/windows-xp/help/movie-maker/faq
-
original title: opening of several "MyMachine" from the start menu
I used to be able to open several windows 'my computer' in the start menu, now the ONLY way I can do that is by "window button + e"-I have played around with nothing works folder options. Any help is appreciated!
Hi Candygirl777,
You can try! http://www.TomsHardware.com/Forum/99994-45-open-multiple-computer-Windows
-
Original title: computer always slow and freezing after clean install
It is a compaq 2007 desktop running windows vista premium, I work on it for a friend, they said he was running slow and freezing up all the time so I just went ahead and did a system restore complete with built-in recovery partition on the hard drive, the recovery went well but still have the same problems with the computer being slow and freezing up. any help would be appreciated thanks.
Hello
Step 1: I suggest you try the steps in the Sub articles to solve the problem of vista performance.
http://Windows.Microsoft.com/en-us/Windows-Vista/optimize-Windows-Vista-for-better-performance
http://Windows.Microsoft.com/en-us/Windows-Vista/get-computer-speed-and-performance-information
http://Windows.Microsoft.com/en-us/Windows-Vista/get-maximum-performance-from-Windows-Vista-from-Windows-Vista-inside-outStep 2: You can also check if the problem persists in the clean boot state.
Put your boot system helps determine if third-party applications or startup items are causing the problem.Try the steps in step 1 in the article to put your computer in clean boot mode.
http://support.Microsoft.com/kb/929135Thanks and greetings
Umesh P - Microsoft technical support.Visit our Microsoft answers feedback Forum and let us know what you think.
[If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.] -
Hello I'm in safe mode because it's the only way to get to my desk, it blue screens when I try on a regular basis, how to do a system restore or restart in safe mode?
Hello
Do a restore of the system using the same safe as you would in Normal Mode.
http://bertk.MVPs.org/html/restoresysv.html
http://www.computer-answers.info/maintenance/Vista/How_to_Use_System_Restore.php
See you soon.
-
I was getting a new hard drive to my HP laptop. Since I have a key for Windows Vista from the purchase of the laptop, how can I get the disk to re install the operating system?
original title: reinstall Windows VistaI was getting a new hard drive to my HP laptop. Since I have a key for windows vista from the purchase of the laptop, how can I get the disk to re install the operating system?
Contact HP (if they had not initially you provided with support or the media manufacturing process or you have lost the media and/or you don't want EU to some tools to clone the old drive to the new or can not do...) for a copy of the media restore/recovery of your system.
Maybe you are looking for
-
Satellite A100 - incorrectly installed processor
Hi team, With much hope and reputation, in the month of October 2007 (app) I buyes a Toshiba Satellite A100 series laptop. When I buy I was told that the laptop contains an Intel Dual Core processor, and even being mentioned as a label on the laptop.
-
When burning a dvd, the sound is not onto the disc any ideas?
ive tried using media player to burn a disc and also dvd maker but having no joy, because the sound is not transferred to the burned disc
-
Pavilion p6310y: WD10EZEX hard drive is compatible for the Pavilion p6310y?
Hello I'm looking for a replacement of the hard disk of my Pavilion p6310y. I found a hard disk WD10EZEX on Amazon. It has the same features as the WD10EADS came with the pc when I bought it. But with some better features. The WD10EZEX is compatible?
-
Original title: virus I can't download new programs, changing the date or make a few changes to my computer, that is the message I get "' this program is blocked by group policy. For more information, contact your system administrator ' ' how can I s
-
Inability of verification of authentic software Adobe with PSE 13 DVD
This is the third DVD I bought that tells me the same thing. I am running Windows 7, have plenty of space to load this product. Is there a missing file or something I need to do to go beyond that?