Wireless printing error: "the printer is offline" appears when I try to print.
When I first you have the printer (Canon MX340) and set up I was able to print wirelessly, but I am now getting the message "printer is off-line" even if this isn't the case. I got a new router installed after the failure of the original. What I need to change anything on my notebook (parameters) as a result of changes in the router?
Hi Ron_Rowen,
1. is the printer connected to the network?
2. do you have security software installed on the computer?
See the link below and run them the fixit tool available, check if it helps.
The new status of the printer is "offline" after you remove a print queue and then restart a Windows computer
http://support.Microsoft.com/kb/2027593
If the tool fixit above fails, then refer below link and run the fixit tool, check if it helps.
Problems printing and printing errors
http://support.Microsoft.com/mats/printing_problems/
Tags: Windows
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