WM 11 will not see the video of the WMV files but will MPG

WM 11 will not see the video of the WMV files but will be mi/gal.  He plays the sound but not the image. No error displayed either, just this psychedelic carp.

Hi Tammii,

1 when was the last time it was working fine?

2. did you of recent changes on the computer?

Method 1

This can happen due to the acceleration of video material for the game in the drive try reduce (or cut) great video acceleration by following these steps.

(a) open settings display by clicking the Start button, clicking Control Panel, appearance and personalization, customization, and then clicking display settings.

(b) click on Advanced settings, click the Troubleshooting tab, and then click change settings.

(c) note that some video card drivers do not allow allows you to change the settings.

(d) move the hardware acceleration slider to zero to reduce or turn off video hardware acceleration.

Method 2

This may also occur due to the missing codec required to run the video file.

Codecs: Frequently asked questions

http://Windows.Microsoft.com/en-us/Windows-Vista/codecs-frequently-asked-questions

Method 3

If the previous step fails then try to update the drivers of graphics card on the computer by visiting the graphics card manufacturer's website, download and install the latest driver and check if it works.

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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