XPS 13 9350, stop at 80% load (plugged in, not supported)

Hi supporter,

I bought a laptop DELL XPS 13 9350 of Bank of Microsoft (NY), last week. But it stops at 80% load. I read all the topics on this forum, but my problem is not solved. Yes, I did:
-Update window
-updated BIOS version 1.4.4
-BIOS > setting > battery general information: excellent health, 80% (Idle), AC adapter / CC = 45W
-Power management > Configuration of the main battery Charge: Standard
-all step here

except (step 5 & 6).
-J' ran diognasis test in BIOS: all past.

What could I do next? Thank you

Contact Dell for a replacement of the battery warranty.

Tags: Dell Laptop

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