XPS One 27 with Pro Pack touch screen problem

I just bought a 27 XPS especially to run Windows Media Center. The touch screen was working fine.  I then bought and installed Windows Pro 8.1 pack and WMC works beautifully. The problem is that all of a sudden the touch feature of the computer is gone. Completely gone.  I ran the diagnostics of the touch screen and it does not even recognize the computer as having a touch screen. Maybe that's a problem with the Pro pack?  Or something else?  I spent about 2 hours with Dell support and vain.  I am at a loss on how to proceed--I hope someone has a suggestion.

Ed,

I sent you a friend request. Accept the same, then click on my name and you can make a private conversation.

On the question, the usb input device that has an arrow mark on it, right click and select Activate-> restart the system - problem solved.

Keep me posted.

Tags: Dell Desktop

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