Your comments... was trying to help a student install Windows7 64 bit.

Electronic delivery Digital River of software was a complete joke.  Once you download the software, it is not unzip the files and generates an error.  After researching this, apparently, this is a known problem with the 64-bit upgrade that Digital River is aware of.., but they still send the wrong software and links in any case!

So I had to apply for the student ISO by Microsoft bulletin and tried to install.   After days of waiting for an answer, we tried to install again.   It installs, but now he says the product key is not valid and they say it will take another 72 to solve this problem for us.

There must be another way that this Digital River painful and terrible customer support which they are famous for the provision.  Just look at how wonderful site works - you go to their site that need support.  It is said to support search your product number; you fill in your order number and password, and you see your order.  There are NO options for support at all, and all you get is the link to the broken download and install that everyone knows.

So, who chose this not so wonderful vender?  Which Digital River to think is that a great way to do business?   No wonder why Digital River just lost their biggest client... Symantec in October.

That's the whole problem f ' n.  Their customer support SUCKS...  THEY KNEW ALL KINDS OF QUESTION THAT THEY TOOK THE TROUBLE TO INFORM OR CORRECT WAY BEFORE US D * AROUND DURING 2 WEEKS WHILE YOU EXPECT THEM TO FIGURE THINGS.

Finally, I got this student simply request a refund which had finally.  Guess what it seems only to get worse from there... OMG

Tags: Windows

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    Okay... Let's start first... these forums are not a communication channel / rim. These forums are rather a community of support to users. RIM offers zero frontline support... all support is carried out by carriers and authorized resellers, who have the ability to escalate into WHEEL if necessary.

    OK... with that of the road, we shall proceed:

    pbmpbm wrote:

    1. what kind of time we talk to have the language support for the far East region? I would never have bought the new BB (probably would have gone for the 9700) if I knew that East Asian languages is not available on the new BB! ?? I know that it is covered by the carriers, but surely RIM provides the build?

    Impossible for anyone here to know... or if they don't know, against the team of specialists on this site to reveal.

    Another interest is the fact that, through the agent download portal for your carrier indicated, your BB model is not yet listed:

    pbmpbm wrote:

    2. as I am a newbie (I just 2.5 years of iPhones), I do not understand the concept (or it's documented all that clearly) to have a 5 device and software OS6? what the devil is the difference, or are they just the same? thinking, maybe this is... but why is already released OS6, but I still see the "last and best Device Software 5" throughout the site of BB? someone help me please understand this.

    OS 6 is the next generation of BB OS (and there's even chatter on OS7 "out there"). The version the most recent supported by your operator is available via their download portal linked above (but with your conspicuous by their absence model number). OS 6 is now available for some model BBs only (I don't know if it has been released for your template declared BB). But the BONES are never published by RIM to the public... rather only to carriers who must certify and adopt an operating system and then release it to their users. The reason for this fall at the beginning of this post... they (carriers) are responsible for all support... so, they reserve the right to adopt or reject an OS that RIM just to present to them.

    pbmpbm wrote:

    3. is it possible that I can load an earlier version of the device software (Vodafone provides a Far - east Pak BB Bold 9700)? I tried several times, after running and unzipped the file in Desktop Manager, the device software is not even on my Desktop Manager (v6). is it because the Desktop Manager detects the version of my phone and does not allow vodafone to 9700 from the list of applications to load software? or does?

    You can use ONLY a bundle of BONES that is your specific model BB number... nothing else will work. A 9700 isn't a 9780, so OS packages are not interchangeable. The best procedure, that I know about (upgrading, downgrading, reload) load a bundle of BONES is here:

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    pbmpbm wrote:

    5 make BB have phone support in Australia? again, I can live with not one, but I've seen feeling is also unreasonable.

    I send back you at the beginning... all support starts with your carrier.

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