Your technical support does not recoginize my product code.

Microphone is not recognized by VISTA - on map 2 & 4 microphone. It's a VISTA issue. Just got new PC from Cyberpower PC in April 2009. Very disappointed that Microsoft is ready to scrap VISTA - would be to wait. I've done a clean install twice. You won't anymore. I am a holder of shares - ready to drop you & Mac in the future.

Hello Danquinnelly

Please write to the Microsoft Forums.

To help you better, please answer the following questions

1. What is the brand name of the Microphone?

2. do you have this problem with another computer?

3. have you checked if the Windows Logo is compatible with Windows Vista when installing the drivers?

4. have you tried reinstalling the drivers?

It seems that the microphone is not properly configured on your computer. You can try to solve the problems more microphone/line-in following the steps, in order, to test, check the connections and the hardware, update the audio drivers and configure the audio settings of Windows. If you follow these steps in the correct order, you will fix the problem or you will find that the audio software must be configured or updated.

Step 1: Test of an audio signal

1. click on Start, then Control Panel.

2. click on hardware and soundand then click manage audio devices...

3. click on the recording tab.

4. to test the microphone, speak into it. To test the line, send a signal to the line at the port of devices audio source (press play on the audio player). Look at the gray bars next to the name of the device under the recording tab:

(A). If the gray bars next to the device name turns green, this device is active and an audio signal is passed through port microphone or line-in. This step shows that this problem is related to sound parameters in the software that uses the microphone. If you have not already done so, set the device selected by default and adjust levels. Once the device is set by default and levels are defined, use and adjust the sound recording or voice carrying software.

(B) if the gray bars remain inactive and grey, the device does not have a signal. Leave the record open tab and go to the next step.

Step 2: Check the volume levels and mute

The volume of the speaker to the microphone and line - in may be activated or rejected. Use the following steps to check the volume of speaker for line and microphone levels.

1. click on Startand then click Control Panel.

2. click on hardware and sound.

3. click on her.

4. Select speakers, and then click Properties.

5. click on the levels tab.

6. click the button of Muted next to Microphone and on any other line that is cut.

7. use the slider to increase the micro level and each line at least 75.

8. click on OK.

Step 3: Update the audio drivers

You can see a front-end port microphone does not work, a recording device is missing in the recording tab, a microphone is not recognized when it is plugged in, or any other problem. There may be updates audio drivers that can solve this kind of problem. Use the following steps to ensure that the audio drivers are up to date.

1. connect to the Internet.

2. click on Startand enter the Device Manager in the start search field.

3. click on the plus sign next to sound, video and game controllers.

4. right click on the name of the sound material, and then select Update driver software....

5. click search automatically for updated driver and wait for Windows to update the driver software.

6 Windows checks a remote Web site to see if the update of the driver software is available.

A. Si an update is available, let Windows install the update.

Si an update is not available, proceed to the next step.

7. once the update is successfully installed, test the microphone or line like that was made in step 1. If the problem persists, proceed to the next step.

Step 4: Configuration of Windows registry settings

By default, Windows Vista automatically activates microphones and line-in ports. Use the following steps to set the microphone/line-in port to be the default port and configure the logging levels.

1. If the recording in the Audio window tab is not selected, open the sound and click the recording tab and make sure the State is defined as below.

(- Port micro - A work) and set as default

(B) - Line In - work

(C) - Digital (port S/PDIF) - work

(D) - stereo mix (mixer software) - disabled

2. If several microphones or line - in ports are available, select the port you want to use. Click set as default to make this device default audio input device.

3. If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To activate the device, right click on the device name and select Activate.

4. with the selected device, click Properties, and then click the levels tab.

5. adjust the slider up to 75% of its range.

6. If the mute is enabled, click the button mute to reactivate the device. The mute button should show as a blue speaker without any red circle.

7. If the Microphone Boost is available, adjust and + 20.0 dB.

8. click OK to make the changes.

9. test the microphone as was done in step 1 to determine if Windows is able to detect a signal from the microphone or line used.

If you have completed all the steps and the microphone or the source device still does not work, the audio ports or the computer's sound hardware can be bad.

It will be useful.

Thank you and best regards,

Dinesh

Microsoft technical support

Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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