Z10 Z10 blackBerry turns on, error Code 10-0020

My Z10 is about 1.5 years and it won't turn.  I called Blackberry Tech support and they said that my camera is out of warranty, and they wanted to charge me just to discuss the problem with my phone.  Very bad customer service!

My Z10 has always held a battery charge for a long time, with no problems.  However, last week my Z10 which was showing 100% load suddenly started beeping several times then stop.   The phone was not connected to a charger.

I tried to turn my phone on, but nothing happened... dead.  I plugged the phone into my charger and got the Blackberry logo then an error code: 10-0020.  The phone also showed a chart of the battery with a lightning bolt through it.  The screen then went black and the LED light above the phone started to blink.

I looked at my battery and it was fine without visible problems or damage.  Inside my phone was going on as well.

I ordered a new battery, however, I have the same problem.

Any ideas?

I followed the steps described below:

Connect the Z10 to the wall charger for a few hours and then with it STILL connected to the charger, remove the battery for a minute, reinsert the battery to restart.

I was very surprised to discover that my phone really started with the original battery.  It is always connected and the battery is charging.

Tags: BlackBerry Smartphones

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