0xc19a0023 of Photosmart ink system failure

I have a photosmart C6380 All - In - one printer which has an error message on that says "ink system failure, 0xc19a0023 please turn printer market."  Followed all directions under the heading contact hp as turning point on and outside, by unplugging all the cords, clean the electrical contacts, etc..  Bought in 3/09, so out of warranty.  Called Hp and has spent 37 minutes on the line with them, trying to sell me a new printer without ever discussing the problem with someone difficult to understand.  Was willing to pay $20 for 14 days tech support but kept making pressure to pay $37.for 1 year of technical support.    We know what means this code and how to fix it?  Have never had any other problems with the printer and still use the correct HP with her ink cartridges. Have windows Vista on my computer.  Thank you!

Usually with a message like that, we recommend you first disconnected the USB cable if it is connected to a computer. Then remove the cartridges from the printer as well. With the always on power, unplug the power cord at the back of the printer, as well as the wall, and then wait for about 60 seconds. After that, plug it to the wall first, then the printer, allowing it to start.

If it gives you a message similar to "the following ink cartridges appear to be missing or corrupt" you can reinstall them at this time, when you are prompted.

(If you do not have a keyboard, then you won't be able to do the 2 steps. Please see below.)

If you get the error message even if you have a numeric keypad on the printer, proceed in the same way, but before plugging it back in, press and hold the button # with the number 3 and plug the power cord into the printer and now the buttons. Once the printer starts to show he'll be back to the top, you can release the buttons and allow him to return to the top.

If you continue to get the message, then do the same thing except hold # and number 6 on the keypad and it allow to return to the top.

If you still get the message after all the steps above are performed, please contact HP for a replacement, if your printer is still under warranty. If the printer is out of warranty, then we have still generally upgrade options available, and you may be able to get a replacement printer (yet a different or better model) cheaper to go buy a new one. It is usually a good idea to call to see what your options may be at this time for this on phone support options. Beyond what I posted, it is not a lot of telephone support can do for you, so, in my opinion, I would try to focus on the upgrade options.

Tags: HP Printers

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