10.2.1.537 Z10 post upgrade Blackberry Z10 OS blackBerry-phone call does not

Dear team,

I have updated to OS 10.2.1.537 today morning post updated and I'm not able to make phone calls. On the choice of the network, I am able to select the required network (Airtel India) but not able to make phone calls. Neither the data service works. SMS message also works using the telephone network, but not the call. Tried restarting, remove the SIM and the battery without any improvement.

When you try to call I always get the message "the cell phone line is not available. Choose a different phone line and try your call again.

concerning

Surya Roy

Hello and welcome to the community!

10.2.1.537 is, in relative terms, a very old operating system level... you really need to use something more current, especially given your model Z10. I recommend that you force a reload of BONE via the more energetic method... ADF:

Remember that you you get the AutoLoader for 10.2.1.3247 because it contains some very important fixes for the Z10 specifically.

Good luck and let us know!

Tags: BlackBerry Smartphones

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