10 windows and thinkVantage Toolbox and Solution Center

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• OfficeJet J6480 and Solution Center

  Currently, there is no update for my Officejet J6480 and the Solution Center with Windows 7.  I am able to print, scan, fax, etc.  What is the deadline for the update of the Solution Center?

  The full download of features for windows 7 will be available for your product at the end of January 2010. However, the Windows 7 operating system contains a solution to your product base driver. Some of the advanced features of these products are only available with the full features of HP driver. good news, it's using workaround procedures, you can still print in a software program. In addition, you can import and display images on a memory card, if your product has a memory card slot.

  Please follow the instructions to install the driver of Basic for windows 7 and then go over workaround procedures to use the features available for your product that are available which can be accessed from the following link:

  http://support.HP.com/us-en/document/c01887433
   
  Windows 7 comes with the built-in enforcement fax and scan.  You can access by typing in Fax and Scan in search programs and files box, and clicking the Windows Fax and Scan icon that appears at the top of the Start Menu.

  While I am an employee of HP, I'm not an expert on all our products. When I offer advice, I do not speak for HP.

• OfficeJet 4300 Series Windows 7 cannot download HP Solution Center

  Hello

  I just bought a new Windows 7 PC and hung my existing officejet 4315 to it. Fine, I can print with the default win7 driver. My concern is that I do not see the ink levels in the printer on this new PC. The CD supplied with the printer is beyond useless. I scoured the site to download the software and driver HP, but I can't find a link to download the solution Center for this printer for Windows 7 Home Premium 64 bit. Anyone know what I can do to show levels of ink on this printer on this OS?

  Hello javster87,

  The driver for your HP product is integrated into Windows 7 and is known as a driver of (in-OS) system operating. With a driver in the OS, you don't have access to the HP Solution Center and failed to check ink levels in HP Toolbox that you can with a complete driver provided by HP.

  As a workaround, you can print a self test report that can show the ink levels (depending on the printer). To print this report on your printer:

  1 load letter, A4, or legal unused plain white paper in the input tray.
  2. press Setup.
  3. press 2, then press 4 (this selects print the report and then self-assessment report).

  I don't know if this will show the ink level, but it's the only other way to see possibly using this printer on Windows 7.

  http://goo.GL/BSyeE

• Windows Vista Home Premium msi solutions Center. required file

  My PC says this file is missing and I can't open the solution Center: users/rayjr/AppData/Local/Temp/7zS2677

  Hello

  ·         Remember to make changes to the system?

  ·         How long have you been faced with this problem to?

  ·         You have an HP system or printer, etc. ?

  It is a problem of HP. I suggest to uninstall the system HP Solution Center and check whether the problem is resolved.

  a. Click Start, type programs and features and then search for HP Solution Center from the list.

  b. right-click on it and uninstall the system and check if the problem is resolved.

  If you do not want to uninstall it, then you can disable it in the startup items.

  How to disable programs that run when you start Windows XP Home Edition or Windows Vista

  http://support.Microsoft.com/kb/270035

  Run Selective startup using System Configuration

  http://Windows.Microsoft.com/en-us/Windows-Vista/run-selective-startup-using-system-configuration

• OfficeJet J4680: HP Solution Center has stopped working with Windows 10

  From today, after the last version 10 of Windows Update to the HP Solution Center software won't start/open.  After clicking to open, there is a beep and nothing.  No dialogue error or indication that something does not, but the program does not start.

  He had worked all the way up through yesterday with the latest versions of the Solution Center and Windows 10 installed.  The only change was an update today which says that it was just an update to the flash player security.

  I uninstalled and reinstalled twice, checked to make sure that my private network settings were OK, all to nothing done.  I need it to scan documents.

  Anyone with ideas?

  There is a problem with the last Windows security update.  It disables some flash programs, including the HP Solutions Center uses to load.

  Here's a solution:

  Enter "View installed updates" in the search bar of Windows.  It will show you an option in Control Panel.

  Click the appropriate option.

  Select the "Security Update for Microsoft Windows (KB3132372)" and an uninstall option will appear next to the drop-down list to organize.

  Click on uninstall and work through all the guests.

  Once uninstalled, the HP Solution Center will work.

• HP 4315 all-in-One: application of the HP Solutions Center in point 8.1 of Windows

  Windows 8.1 installed and reinstalled driver for HP 4315 All In One.  The HP Solutions Center's application is not found and I can't locate it on the web.  I followed the link to HP, but the solution Center wasn't there.

  Hello

  Only a set of available drivers for your printer for Windows 8.1, the HP Solution Center is not available for any later operating system.

  You can find no workaround available HP solutions Center below:

  http://support.HP.com/us-en/product/HP-OfficeJet-4315-all-in-one-printer/1138382/model/1138383/document/c03467277

  And below, you can find no workaround available for the box program to HP tools:

  http://support.HP.com/us-en/product/HP-OfficeJet-4315-all-in-one-printer/1138382/model/1138383/document/c03467279

  Kind regards

  Shlomi

• Solution Center does not work under Windows 7 with Officejet Pro L7780

  Downloaded the latest version of the software for Windows 7 and the first issue was when you try to do an installation complete you get a fatal error at the 96 percent mark when she did the configuration. I looked on the web and found a lot of posts on the same problem. Then, I just uninstalled and made a gradual installation.

  Main printer DRIVER installed first. Then did the functions of imaging followed by the solution Center device.

  Installed everything, but when you run the solution center it says it can't open because incomplete installation.

  The printer works from Windows 7.

  I have an XP machine and Solution Center working on it.

  Any suggestions anyone.

  This thread has resolved the problem installing the software that supports the HP Officejet Pro l7780 for use on Windows 7.

  The event viewer showed mistakes that network location for %APPDATA%\protector.exe is not found.

  Even if I couldn't run the original installation of solutioncenter.msi to work without errors in the log file, without making any changes, which has not completely solved the problem.

  Since solutioncenter, initially did not work, I decided to run solutioncenter.msi manually and look at the log file. See errors in the log file we made changes to the database with Orca solutioncenter.msi. It took us on a long road that does not initially sense that HP would put something out there that produced errors in the msi log file.

  I don't know how the setup.exe uses solutioncenter.msi?

  The changes that doesn't seem it to matter when you run the setup.exe file that is provided in the download.

  If I used the modified solutioncenter.msi or version orginal of it as downloaded from HP running setup.exe site had no importance regarding obtaining solutioncenter work in windows 7, canceled only changes in the solutioncenter log file errors.

  I had to make the following changes to the environment variables to get the full package to work, but what is strange is that I could replace the changeed solutioncenter.msi or the original solutioncenter.msi and run setup.exe, with the following environment changes didn't matter. The solution Center has worked in Windows 7 using one of the solutioncenter.exe and setup.exe.

  Apparently, setup.exe does not use the MSI directely. I think that HP responses suggested that in a previous thread.

  Add these entries (click new...) for the owner user variables and System variables:

  In the name box: APPDATA

  In the value box: %USERPROFILE%\AppData\Roaming

   

  Run setup.exe and event viewer does not display % APPDATA % Scriptures and all work.
  

   

  Thanks for all help on this.
  

• Upgraded to Windows 7, user does not work Solutions Center today.

  Hello

  I have a user on XP and used the Solutions Center on his PSC1210 to enlarge the copy/scans.

  He has upgraded to Win 7 and Solutions Center has disappeared and the version on the original installation disc will not work on 7, is it possible to get the solution for 7 Center?

  Johnathon

  Hi jjohnson1313,

  No, the driver of the operating system will allow you to print & scan, but you will have no installed Solution Center, which is included with our drivers and full software features.

• Win 8 - Photosmart c4580 not scan with HP Solution Center lack wifi

  HP Photosmart c4580

  8 64-bit Windows

  My printer is Photosmart c4580, and I have Windows 8 64-bit operating system.

  I can print throw my wi - fi connection, but I can't scan.

  If I want to analyze I need to plug the usb cable (10 meters long, because the printer is in the other room).

  I want to see the level of ink and I can't because I don't have the win8 HP Solution Center.

  Try to install the drivers win7 and Solution Center (PS_AIO_04_C4500_USW_Full_Win_WW_130_140.exe) (propriety - win7 run mode), and the program crashes.

  What can I do to scan using my wifi connection and installation of HP Solution Center

  Thank you

  Everything is ok now with the new drivers.

  Thank you

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109997-1 & CC = UK & DLC = in & LC = on & os = 4132 & Product = 3418707 & sw_lang = El

• HP Solution Center... hpqdirec.exe

  I have a HP Officejet 6500 (one year) running on Windows 7.  Today, I got an error message saying: HP Solution Center will not work because I don't have the correct version of Adobe Flash installed.  This message referred me to the Adobe site to download the latest version.  When I did, I always get the error message and Solution Center does not open.  Messages to lead me to the message "hpqdirec.exe", saying: it is not installed.  What is going on?

  Additional note: it is the application of hpqdirec.exe which lacks a component of windows.  Error message does not specify which component.

  Hey TZap. You're going to need "cleaner" software to delete everything. After you run the cleaner, you will need to reinstall the software. Here are the steps to run the scrubber:

  Option 1: From Original installation CD:
  1. Insert the CD in the drive and then cancel Setup
  2. open my computer and click right then on the CD from the drive and select open
  3 open the Util folder
  4 open the CCC folder
  5. If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe
  6. once the uninstall is complete, restart the computer
  7 run the Accessories\ System Tools Disk Cleanup
  8. download and install the latest version of Adobe flash player
  http://www.Adobe.com/support/flashplayer/downloads.html
  9 download drivers and full software features
  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-77752-2&cc=us&DLC=en&LC=en&OS=4062&product=3795314&sw_lang=
  10. run the download to reinstall the printer
  
  Option 2: If the software has been downloaded and extracted to your system:
  1. type % temp % in the field of race
  2. Locate and open the folder starting with 7z (example: 7zS2356)
  3 open the Util folder
  4 open the CCC folder
  5. If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe
  6. once the uninstall is complete, restart the computer
  7 run the Accessories\ System Tools Disk Cleanup
  8. download and install the latest version of Adobe flash player
  http://www.Adobe.com/support/flashplayer/downloads.html
  9 download drivers and full software features
  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-77752-2&cc=us&DLC=en&LC=en&OS=4062&product=3795314&sw_lang=
  10. run the download to reinstall the printer

  Let me know if this is not the problem.

  Thank you

  Sean

• HP Solution Center: HP Solution Center has stopped working

  I have a HP Officejet 4500 all in one printer, copier, scanner, fax machine.  When I first added the printer to my HP touch computer, everything was fine.  After that I have upgraded to Windows 10, things are complicated.  I used the HP Solution Center software for my scanner.  It worked yesterday, but does not work today.  I uninstalled the software and reinstalled, but now the scanner part does not appear in my devices and Solution Center still does not work.  I can scan from the buttons on the front of the machine, but I don't get the opportunity to change it before the scan is saved.  More embarrassing, and I hope that I don't have to buy a printer that is compatible Windows 10.  No simple solution out there?  I saw some other suggestions for similar problems, and they require a list of steps that I'm not comfortable trying on my own.

  Found the solution.  See that the other thread on this forum titled "Center of Solution does not work since the upgrade to Windows 10.  You should go to Windows Update and uninstall the security update 29/12/15, Microsoft pushed the 29/12.  Solution Center and then charge again.

• HP Photosmart Premium C309g-m: HP Solution Center

  I have had this printer for some time, but in the last 6 months or so when I try to open the HP Solution Center, I get a window with the following message: "HP Solution Center cannot be run because your installation of the device is not complete.  Please connect the USB cable or re-run the Setup program from the installation to a network installation CD.  If it does not complete the installation, or you do not have the CD, access the HP help files by clicking on the start menu. "This message and Solution Center is inaccessible without apparent reason.  I not unhooked and reinstalled the full set of software from the original CD, and it seems to work very well until what it is not.  I'm running on a Dell with Windows 7 Home Premium laptop.  Is there a patch I need to install or an updated version of the software available for download and installation?

  Installation was completed according to the instructions.  I'll see if this corrects the problem, but it may take a while for the problem with the solution to appear again HP Center.

• OfficeJet 4500 G510n Solution: Officejet 4500 G510n Solution Center error

  Solution Center has scan well under Windows 7 home.

  After the upgrade to Windows 10 error message "HP solution Center cannot run because your installation of the device is not complete."

  went to HP Support installed new software page but keep the same condition.

  Hello!
  Welcome to the HP community @Josepr,

  I read about the problems of scanning you have faced after the upgrade to Windows 10 and I wanted to answer to help with my own suggestions.

  First step: clean boot, restart the PC and try the install again.

  1. start by typing "msconfig" in the search box of Cortana, and then click MSConfig (run command)
  On your keyboard press Windows + R key at same time and type Msconfig in the run window, and then click OK or press ENTER.

  2. now, choose Selective startup

  3. Remove the check of the Load Startup items

  4. click on the Services tab

  5. check "hide all Microsoft Services" and then click on disable all

  6. click apply , then OK

  7 restart the PC and temporarily disable firewalls or antivirus programs

  8 run the Installation Wizard for Windows HP printer to install the printer

  9 turn on the firewall and start services

  Second step: you unregister and re-register the Windows Installer Service:

  1. hold down the Windows key + R to fill the box "Run" and type cmd.exe, and then click OK.
  2. at the command prompt, type msiexec /Unregister , and then press ENTER.
  3. at the command prompt, type msiexec/regserver, and then press ENTER.
  4. at the command prompt, type exit and press ENTER to close the command prompt.
  5. run the Wizard for Windows HP printer installation

  Step 3: run System File Checker Scan (up to 3 times) to repair the corrupted system files:
  1. go to start
  2. type CMD
  3 right-click and run as administrator
  4. to check and repair the OS type sfc/scannow (note the space between sfc and ' / ')

  You may need to run this upward to 3 times to solve all the problems

  When finished, it will say one of three things
  Windows did not find any breach of integrity (a good thing)
  Windows resource protection found corrupt files and repair the (good)
  Windows resource protection found corrupt files but was unable to fix some (or all) of them (not a good thing)

  Try to reinstall the printer.

  Step 4: activate the built-in Windows administrator account

  source

  1. first of all, you'll need to open an administrator mode command prompt by right-clicking and choosing "run as Administrator" (or use the shortcut Ctrl + Shift + Enter in the search box).

  Note that it works the same in all versions of Windows. It just search for cmd and then do a right-click on the icon of the command prompt in the start menu or the boot screen.

  

  2. If you are in Windows 8.x or 10 you can click on the Start button and choose to open a command prompt in this way.

  3. now type the following command:

  NET user administrator / Active: Yes

  

  4. you should see a message that the command completed successfully. Log out, and you will now see the administrator as a choice account.

   

  You will notice that there is no password for this account, so if you want to leave it enabled, you must change the password.

  Try to reinstall the printer.

  

  Testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.
  

  Good luck, I hope this information helps

• Problem with the installation of the solution Center for a HP Photosmart Premium all-in-one printer - C309g

  Hi people,

  I searched many threads and found some tips to remedy this, tried and had no chance.

  I am running Windows 7.  All updates are underway.  When I bought the printer, I installed the software (on Windows 7 OS) from the disc and everything was fine.  Fast forward a year and Solution Center has stopped working.

  Uninstalled all HP software to reinstall.  I could only reinstall HP Update.  I was able to load the basic print and scan drivers, but not following any software, including solutions Center.  Installation stops abruptly after "install updates".

  I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.

  What can I do with my printer (HP Photosmart Premium all-in-One Printer - C309g)?

  Thank you

  Alex

   

  Screenshot of the update section:

  

  

• Photosmart C3140: (Photosmart C3140) HP Solution Center does not work on my system after upgrading windows8.1

  When I try to launch the HP Solution Center, get the error like - "HP Solution Center cannot work because your device installation is not complete. Please connect the USB cable or re-run the Setup program from the installation to a network installation CD. "If it does not complete the installation, or you do not have the CD, access the HP help files by clicking on the Start Menu.

  HP Solution Center worked very well with Windows8. Windows updates updated Windows8.1 and Solution Center stopped Frank.

  Any suggestions to fix this? What is the Windows8.1 question upgraded or because of something else?

  Appreciate any help.

  Hello PradhanAK,

  You may need to uninstall the existing printing software.

  Restart the PC.

  Please, download and run the Installer printer HP www.hp.com/go/tools