13 elements changing computer

I have bought 13 element in 2015. I recently changed my macbook to a more recent and have been using the package on a desktop computer as well. It is approved for two computers. I took it to the old macbook until I started to use it on this one, but it is now saying that it is installed on the permitted number of computers and I can't use it on this one despite the serial number only. and clicking on the part that says that I removed from one of the computers. Any ideas what to do next?

You must before uninstall.  Try contacting the Adobe Support via chat and ask them if they will reset your activations for you.  Don't get not off-topic but... If you do that they can send you back here where no one can help you.

Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...

Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Serial number and activation support (non - CC) chat

https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

Tags: Adobe

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