13014 error iTunes - iTunes does not open

iTunes won't open - get the 13014 error.  Have uninstalled iTunes, restarted, reinstalled iTunes, installed Windows 7 Service Pack 1, create the new account, etc... still did not fix problem.

Hello

What version of iTunes you have installed on your computer?

Try the following steps:

Step 1:
make sure that you have installed the latest version of iTunes .


Step 2:
a. open the iTunes library folder.
b. remove the following files to the library folder:
iTunes Library Genius.itdb
Genius.ITDB - journal of the iTunes library

If the problem persists, then contact Apple support for assistance.

Kind regards
Afzal Taher
Microsoft technical support engineer

Tags: Windows

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