146 and 7 exit codes
I bought the 1 year prepaid student/teacher edition of Creative cloud and cannot download PhotoShop or InDesign. He gives me these errors. I went through step 3 (1) run the cleaner, (2) rename files to .old, cloud of Creative (3) to reinstall several times and each time that I arrived at the point of download PhotoShop or any other application, it gives me a message like below. I have run Windows 10 64-bit on a Mac with Bootcamp. Any advice?
Error for PhotoShop:
Exit code: 146
-------------------------------------- Summary --------------------------------------
-fatal error 2, 0 error (s), 1 warning (s)
FATAL: Error (Code = 146) the 'MoveDirectoryCommand' command for package: 'AdobePhotoshop17-Core_x64', version: 17.0.0.88
FATAL: An error has occurred in the installation of the package (name: AdobePhotoshop17-Core_x64 Version: 17.0.0.88). Error code: '146'
WARN: Cannot move the directory 'C:\adobeTemp\ETR37E2.tmp\1\Application' to ' C:\Program Files\Adobe\Adobe Photoshop CC 2015.5'.
Error for InDesign:
Exit code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DF024...
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 2 error (s)
-Payload: Adobe ID CC2015 x 32 icon 11.0.0.0 {18E5A75D-6E53-1014-9F38-D06440779135}.
ERROR: DF024: cannot move the file in "C:\Program Files (x 86) \Common {18E5A75D-6E53-1014-9F38-D06440779135} \_1_8c171017d8f15f 2bdc419ea96dbe8469" to "C:\Program Files (x 86) \Common ' error 32 the process cannot access the file because it is being used by another process... Try setting the correct permissions for the specified file/folder or parent, so that the admin has the right to modify. (Seq 1)
-Payload: Adobe ID CC2015 AppBase 11.0.0.0 {DBFD0312-6E55-1014-8952-E78D43BC0147}.
ERROR: DF024: cannot move the file in "C:\Program Files (x 86) \Common {DBFD0312-6E55-1014-8952-E78D43BC0147} \_5100_af1c6a61cfa f60675113a5d94b8a5388 ' to 'C:\Program Files\Adobe\Adobe InDesign CC 2015\Plug-Ins\Layout\Bookmark Panel.apln' error 32 the process cannot access the file because it is being used by another process... Try setting the correct permissions for the specified file/folder or parent, so that the admin has the right to modify. (Seq 17541)
-------------------------------------------------------------------------------------
Adobe Illustrator not updated. ERROR CODE: 146
Please refer to the latter.
Concerning
Stéphane
Tags: Adobe
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Exit code: 146
-------------------------------------- Summary --------------------------------------
-fatal error 2, 0 error (s), 1 warning (s)
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-------------------------------------- Summary --------------------------------------
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-------------------------------------- Summary --------------------------------------
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Hi valeriel47418829,
Please follow the steps mentioned here https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
https://helpx.Adobe.com/Creative-Suite/KB/errors-exit-code-6-exit.html
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Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
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-------------------------------------------------------------------------------------
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Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546
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-------------------------------------------------------------------------------------
Step 1: (x 86)
Go to Control Panel > program and features.
Under the list of programs, look for " 2012 Microsoft Visual C++ Redistributable package (x 86)" and uninstall the same.
When you are prompted to " reboot" the computer.
Then uninstall " package redistributable Microsoft Visual C++ 2012 (x 86).
Once you had uninstalled package redistributable Microsoft Visual C++ 2012 (x 86). Click on the link below and the "vcredist_x86.exe" download and install the same.
As you can see in the description of the error failed to install the redistributable Microsoft Visual C++ 2012 (x 86)' and package redistributable Microsoft Visual C++ 2012 (x 64).
It is ideal to uninstall them and reinstall the updated version. that should solve this problem.
(Step 2): (x 64)
Follow the same procedure again.
The redistributable Microsoft Visual C++ 2012 (x 64) to uninstall and reinstall the version updated.
Then launch application creative cloud and try to reinstall Lightroom and check.
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New Asus windows 8.1 desktop computer... try to install Adobe photoshop CC (installed 42%), lightroom CC and creative cloud with msg:ERROR combo: third payload Installer vcredist_x64.exe failed with exit code:-2147024546 and msg:ERROR: failure to install the Package redistributable Microsoft Visual C++ 2012 (x 64). Please try to install by double-clicking the executable file to "C:\Users\Milan\AppData\Local\Temp\{12D1155A-EC7D-48B0-B8A9-1738A801773A}\Photoshop_15_LS 20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x 64) \vcredist_x64.exe", or download and install the 2012 Microsoft Visual C++ Redistributable Package last (x 64) Microsoft Web site - www.microsoft.com.
When you try to install MS Visual C++ Redistributable Package 2012 on my computer it comes to msg: you cannot run it on this PC... Please HELP Milan
Hi Milan, please share the OS version so that we can help you properly. Check: How to fix error download creative cloud?
Let us know if you still get the same message.
It's you
Atul_Saini
-
I tried to download about 6 times and this is the message I get. Pls tell me what I'm doing wrong
Exit code: 7
Please see specific errors below for troubleshooting. For example, the ERROR:
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 2 error (s)
ERROR: This Setup program does not support installation on a 64-bit Windows operating system. Please download the 64-bit version of Photoshop Elements.
ERROR: System Check returned with the error: 6I have tried download about 6 times and this is the message I get
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The problems with the Setup logs. CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for more information on how to review your Setup logs
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