Just registered and installed Creative cloud, Lightroom and Photoshop. (Exit code 6)
Lightroom and photoshop has not installed properly, error messages are:
Lightroom Problem:-
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Rob\AppData\Local\Temp\{5DF04C82-60E5-4B42-9A0D-800CDFA26850}\Lightroom_6_LS11\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Rob\AppData\Local\Temp\{5DF04C82-60E5-4B42-9A0D-800CDFA26850}\Lightroom_6_LS11\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com
-------------------------------------------------------------------------------------
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Rob\AppData\Local\Temp\{44C117B6-7F63-42B0-BD36-3B03911F607E}\Photoshop_15_LS20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Rob\AppData\Local\Temp\{44C117B6-7F63-42B0-BD36-3B03911F607E}\Photoshop_15_LS20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com
-------------------------------------------------------------------------------------
Step 1: (x 86)
Go to Control Panel > program and features.
Under the list of programs, look for " 2012 Microsoft Visual C++ Redistributable package (x 86)" and uninstall the same.
When you are prompted to " reboot" the computer.
Then uninstall " package redistributable Microsoft Visual C++ 2012 (x 86).
Once you had uninstalled package redistributable Microsoft Visual C++ 2012 (x 86). Click on the link below and the "vcredist_x86.exe" download and install the same.
As you can see in the description of the error failed to install the redistributable Microsoft Visual C++ 2012 (x 86)' and package redistributable Microsoft Visual C++ 2012 (x 64).
It is ideal to uninstall them and reinstall the updated version. that should solve this problem.
(Step 2): (x 64)
Follow the same procedure again.
The redistributable Microsoft Visual C++ 2012 (x 64) to uninstall and reinstall the version updated.
Then launch application creative cloud and try to reinstall Lightroom and check.
Tags: Adobe
Similar Questions
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I can't install Creative Cloud gives me the error code: 1).
I can't install Creative Cloud gives me the error code: 1).
-
Help, please. everything was going fine until I got the notice of updated creative cloud. I had just updated CC2014 Monday without problem.
If Windows,
Check if the LAN settings is set to detect automatically?
Temporarily disable anti-virus and firewall and check.
Check if there is Adobe entries in the Hosts file.
If you use Wireless / Wifi Connection, if possible try with wired Ethernet connection.
------------------------------------------------------------------------------------------ ---------------------------
Only,.
If all of the steps fails, you can install using the direct installation file:
N ° 1)
Click on the below link, Sign In and open Photoshop Elements download link.
Do not close the page, just keep it open.
https://www.Adobe.com/cfusion/TDRC/index.cfm?product=photoshop_elements
Note: * If we do not keep the page of items in Photoshop, we will have access denied error message when file downloading install direct.
Then click on the link below and download the installer directly mentioned in step 2.
He's going to start directly from the installation process.
Step 2)
http://trials2.Adobe.com/AdobeProducts/KCCC/1/Win32/ACCCx3_2_0_129.zip
Extract the Zip first, then run the Setup.exe file.
-
I want to install Creative Cloud Desktop prepaid photoshop lightroom members. It gives me the guests to install and try things. Am he supposed to install those marked as part of the package installation.
Hi Tillman,
You confirm that you have subscribed to the plan of the photograph, it will give install you option on all of the applications included in this plan and the rest will be available as a trial.
Kind regards
Sheena
-
How can I get the redemption code to install creative cloud? I paid for it but nothing
I can't install Creative Cloud (lightroom, photoshop CC), I paid for it, but noting. I can't get the redemption code, I lost time... Can you explain to me how to do this. I can't send email... Thank you
Are you unable to install Adobe Creative Cloud application?
Or are you be prompted to enter the serial number when you launch CC apps?
"If you need more information on the redemption code, you can check the link below:
https://helpx.Adobe.com/x-productkb/global/redemption-code-purchase-help.html
Alternatively, you can contact Adobe Support via Live Chat «:»
Click on the button still need help and select the Chat option.
-
Cannot install Creative Cloud (A12E1)
Hey guys,.
Ive tried to install Creative Cloud to get Photoshop CC but whenever I continues to be encountered the error
A12E11 and it will not stop appear no matter what I try, I tried everything that you guys have noticed
down to the people who have this problem but without success
Hi Bill,
Please see KB: http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html
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I just upgraded my lightroom 5 that I bought 4 and installed from a disc to Creative Cloud Lightroom 6. If I delete the version installed, my library will remain in the CC version?
Hi CJoy358,
You would be able to access the library, there is no problem.
Kind regards
Tanuj
-
When I started my monthly plan for creative cloud for Photo (Photoshop and Lightroom), never got a serial number for these applications. How can register them?
Creative cloud do not need a serial number. or activation code it will use your Adobe ID on which you bought the creative cloud composition. Where the purchase of the CC is full no problem billing can
If you need to sign in with your Adobe ID and password to activate the composition of the cloud.
Disconnect & reconnect the CC desktop application.
In case it is not signing in successfully, please try the following:
I do not know what operating system, you work on so I give you a few steps windows and MAC:
Windows:
In windows 7 go to the following location:
/ Windows/system32/drivers/etc
1. find the file "hosts".
2. open it with Notepad
3. check if you have any input for Adobe
4 remove the entries and try again to launch any product of CC
Mac:
1. click on 'Go' and navigate to/private/etc
2. open the 'hosts' file and departure for all entries for Adobe.com
3 remove the entries and save the file
4. try to launch again any product of CC
You can consult:
http://helpx.Adobe.com/creative-cloud/KB/CCM-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
-
I created an adobe account and I am currently trying to install creative cloud in order to try the trial version of photoshop and lightroom, but I can't get insofar as the process of checking e-mail and adobe is sending the e-mail to my email from hotmail to nephews who is not associated with this account. He used my iMac in November but I only created this adobe account this week. His e-mail address is not linked to this account anyway... help. I really need to try out photoshop and lightroom and do not want to buy the monthly where the same problems occurs. Thanks in advance.
> He used my iMac in November
What you need to do is to get him to sign with the cloud on your computer, uninstall and clean all Adobe, then login with your account
Disconnect the TWO accounts... Uninstall... to run vacuuming...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the vacuuming after uninstalling and before reinstalling is often necessary
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to YOUR account... Reinstall
-
This is the second time I met a problem of creative cloud app update. It prevents other applications adobe update and frustrates me no end. In June, I lost a month
time to try to solve this problem and I am now in the same boat once more.
I uninstalled all adobe products,
I ran the vacuum cleaner on everything.
I deleted the contents of ""~/Library/Application Support/Adobe/AAMUpdater/1.0/ " "
I tried opening the page of Adobe Photoshop Elements and have a creative cloud installation (it was the previous fix that does nothing now)
I tried several times and at the end upward at the same place with error code 204 pointing me to a page that says nothing about the error code 204.
I checked these suggested links
Creative Cloud connection update error - U43M1D204
Error 204 downloading Creative Cloud on Mac
Error download or update Adobe Creative Cloud applications
and I tried this method (which was the difficulty that worked in June, but does not now)
If you tried all the steps, you can try with the direct installation file:
N ° 1)
Click on the link below and open Photoshop Elements download link.
Do not close the page, just keep it open.
Download Photoshop Elements products | 10, 11, 12, 13
Then click on the link below and download the installer directly mentioned in step 2.
He's going to start directly from the installation process.
Step 2)
Windows:
http://trials2.Adobe.com/AdobeProducts/KCCC/1/Win32/ACCCx3_1_1_110.zip
Extract the Zip first, then run the Setup.exe file.
Mac:
http://trials2.Adobe.com/AdobeProducts/KCCC/1/OSX10/ACCCx3_1_1_110.dmg
now when I run uninstaller creative cloud it says '... ". uninstalled with errors"and if I try to re install Creative cloud I get this message:
"It seems to be a problem of access to a critical file during the download. For troubleshooting tips, please visit our customer support page. (Error code: 204) »
So please help me to get out of this endless loop and use the apps I pay to use, not to solve problems.
No problem Ron, given that this issue needs detailed troubleshooting I would ask to contact the customer service team customer service
*Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.
Or, if its OK, you can deposit your contact information and the best time to reach you tomorrow in a personal message for me and I will contact you and help solve you this problem.
Kind regards
Bani
-
I bought lightroom 6 for my mcbook pro in June, installed and used one or two times very well. (I also had a version of lightroom track 5 and separately installed creative cloud before buying 6) I haven't used the application a few months and tried to open it this week without success, it launches the image of the foliage of the forest and freezes. I uninstalled the version of lightroom 5, nothing helps.
Hi Cyril,.
If you are using the trial of both creative cloud, please uninstall it from the computer and try to revive the Lightroom.
Thank you
-
I installed creative cloud for Lightroom 6 trial and now my computer runs like an old lady of 90 with a market framework. It is clear, he can not cope, and I need to buy a new computer. How can I transfer the case to the computer again that I did not yet?
Please click the link for photography Software Digital | Free download Adobe Photoshop Lightroom CC trial
.
I hope this helps.
-
I installed creative cloud but it has not installed all the products and when I try to install Photoshop or Lightroom nor install it simply places another version of creative cloud.exe into my list of downloads
You try to install from the Web or Adobe Creative Cloud application?
If you had installed the Adobe Creative Cloud desktop application, launch it and connect.
Once logged in, click on the tab menu Apps.
After loading the list of apps apps, Photoshop and Lightroom and click Install next to him.
Location of the Adobe Creative cloud: C: > program (x 86) > Adobe > Adobe Creative Cloud > VAC > creative cloud.
For more details, see the 2 links above mentioned in the previous post
-
in the course, I have install creative cloud, download until half of the window just disappears, no any error report, and nothing happens... I can't download creative cloud.
Please follow the steps below and check
1)
Click on the Finder and search options listed next to icon located Apple in the upper left of the screen and click on the "Go" menu button and select 'utilities '.
(Applications > Utiliites)
Look for a folder Adobe Creative Cloud and Adobe Application Manager under utility window and trash both folders.
(2) trash Adobe Creative cloud from Applications Eh well.
3)
Click on the link below and download & run the cleaning of Adobe tool:
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up selected."
4) click on the link below and download file Creative Cloud install and use the same to install the creative Cloud Desktop application.
-
After updating my mac in Yosemite, I can't install creative cloud (adobe application Manager). I use photoshop and lightroom and up to now it works.
What can I do?
Best regards
Wiljan screw
Wiljan screw, Thanks for the information.
CC, outil tool cleaning, please remove handler applications for mac OX 10.6.
Re-install creative cloud: creative cloud help | Download, install, update or uninstall applications
Kindly share the results once made.
Thank you
Atul Saini
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