15 - r101 (Energy Star): diagnose your PC message - stuck in a loop

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  Your laptop lacks a touch screen. Simply turn the Tablet mode is not capable if the material is not there.

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  Hi @baccinelli,

  Thank you for visiting the Forums HP's Support and welcome. I read on your keyboard keys do not update on your HP laptop - 15-r138nl. You could try in the Control Panel, clock, language and region, language, click on advanced settings in the left pane. In the advanced settings, click Change Language bar hot keys.
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  Hello:

  Have you tried the driver support for your laptop and driver page?

  If this isn't the case, it's here.

  AMD graphics driver high definition (HD)

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  Georgios

  Geokok

  Welcome to the Community Forum of HP.

  Comment

  Your computer Support pages:

  HP laptop - 15-r124nv (ENERGY STAR)

  Reference:

  Updated the BIOS

  It is the opinion of the Expert that you shouldn't depend on HP Support AWizard when it comes to BIOS updates.

  According to other factors in the system at the time when the HPSA trying to hit your system with an update of this type; the results could be... other than expected.

  You can set 'Notification' HPSA to prevent it from trying to update your BIOS.

  DON'T update the BIOS when you see an update in your Web page of the computer AND that this update can be used to provide a fix for a problem that you have discovered in your system.  In other words: If your computer is happy, do not update the BIOS just because you think it would be a good thing to do.

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  • Make sure you have at least your critical data on some form of external backup.
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  Click on the thumbs-up Kudos to say thank you!

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  Hello

  Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.  It is also compatible with startup problems you describe.

  If your laptop is still under warranty, contact HP (with 24 character code) and arrange for the disk replaced - you can check the status of your warranty here.

  If you live in the United States, contact HP here.

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  Kind regards

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