17-inch J7V88AV Pavilion: Pavilion laptop computer keyboard made only a tapping sound when I entered. I have to use the touch keyboard

I have a Pavilion HP 15 months I bought for my mother, but she's not interested. It was rarely used, the last time was when I upgraded to WIN - 10 in June 2016.

When starting, I managed to connect using the keyboard.

But after that, the keyboard makes a tapping sound.  I have to open the keyboard touch screen to type in anything.

That is what it is?

-db2262

Hi @db2262,

Thank you for your participation in the Forums of HP Support! It is a great location to get resolutions and interact with experts from the community. I read your post on the keyboard does not once connect you to the computer. It will be a pleasure to help you.

You did a superb job of troubleshooting by trying the keyboard on the screen. Great work! Kudos to you for this. Please open different applications like MS Word, notepad, or WordPad and verify if the keyboard still fails and is not.

Please follow these steps and let me know how this pans.

Symptoms:

Keyboard does not work after logging in to Windows

Cause:

Windows configuration problem: filter keys are turned on.

Resolution:

1) go to start > Control Panel > accessibility.

2) click on the brand of the keyboard easier to use.

(3) scroll down to make it easier to type article.

(4) clear the turn on the check box of the filter keys.

I've included screenshots for the same thing.

Please let me know how it works. Thanks for being a part of the community of HP and if you need more assistance made me know and I will gladly make all that I can to help. If you want to say thanks for my effort to help, click on the "Thumbs up" to give me a "Bravo" and also please mark as "'accepted Solution" if it helps. "

Take care and have a blessed week ahead!

Tags: Notebooks

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