23 inch monitor W2371d: W2371d unable to power off, locked out

When pressing the power bed button "Power Button locked" and will not shut of monitor

Hello @CocoJoe,

I understand that you have found an error of "lockout button works / stop" when you press the power button on your W2371d HP 23 inch diagonal LED backlit Monitor.I am you offering a few steps you can try below:

Step 1. Press and hold power for 30 seconds

Step 2. Unplug the power cord at the back of the screen and the wall
Step 3. Press and hold the power button for at least a minute
Step 4. Plug the power cable in the monitor, and then to the wall outlet (not a power bar or surge protector)
Step 5. Press the Menu button on the monitor
Step 6. Navigate to the factory reset option and select
Step 7. Try different cables between your computer and your monitor.

If the steps above did not resolve your issue, you can try the monitor on a computer or other device to see if the problem persists. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Thanks for posting on the HP Forums. Have a great day!

Tags: HP Desktops

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