3.1 the CME with unity UM cycling back to wishes of opening

I have connected 3.1 with unity 4.03 UM CME. Almost everything works. I can call internally and leave messages, MWI works, I can access VM from a phone.

What does not work is this situation:

1. call success outside the opening GreetingCH

2. the appellant between extenstion and goes to a phone user what rings 4 times then passes to the UnityUM.

3. call goes back to the OpeningGreetingCH instead of the user's VM.

It seems that the UnityUM do not realize that the call is sent by another extension that has a virtual computer account. Nothing in the default unit routing rules have been changed. I didn't give the opening of an extension number of wishes, but this should not affect things.

Recommendations on how to check and fix this?

The first thing to check is to see what extension is presented to us during the transferred call - this is the most likely the cause. You can do this by pulling the top of the viewer of the call that you will find in the depot of tools on the Office of the unit. Once, it is to the top, do your test call and look what we get when calling forward in unity. I am betting that the transfer station is not the ID assigned to the Subscriber, you are eager to provide it.

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