3520 fails installation eprint

Hi all! I bought a Deskjet 3520, wanting to use google cloud print, I tried to activate ePrint.

After having accepted the terms and said yes to the future updates, he started looking for updates, after a minute, while the display shown "Connection", the following message appears "connection error, it is impossible to connect the printer to the Internet. Check the internet connection.

So, after having followed the guide in the support page and printed with the internet settings page, where it says that my printer it has connected to the internet, the problem still exists.

Following the guide, I also checked that the printer is wireless, that the pc and printer share the same router, no proxies are used and also installed HP Print and Scan 4.1 doctor, who found no errors. Any clue?

P.S.: Phrases within quotes can be different, because the output language is Italian, so I tried to translate nearly as possible

Hi Spark3n,

I'm sorry to hear that you are having problems try to implement your Deskjet 3520 ePrint service.

Please follow the steps outlined in the document attached under "two Solution: the printer of the assign a static IP address.  For the

"Manuelle DNS preferred" Please use 8.8.8.8 and for "Alternate DNS" Please use 8.8.4.4.  They are Google DNS.

After you set a static IP address and DNS servers, you should be able to activate the ePrint on your printer functionality. For reference, while setting your printer Cloud of Google, I have included a document on the use of Google Cloud Print with your HP printer.

Printer keeps no connection Wi - Fi

http://support.HP.com/us-en/document/c03280093

With the help of Google Cloud Print with your HP printer

http://support.HP.com/us-en/document/c02817255

Tags: HP Printers

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