HP 3520: printer installation

I use wireless connections.  I have laptop Azus and laptop Samsung.  I have two printers, HP3520.  One is installed and can be used with portable Azus.  I want another printer to be used by other computers.  I'm unable to install.  Please notify.

Hey @DDMogavero,

Thanks for getting back to me on this subject. Because your computer Windows 8.1 is not 'see' your wireless HP Deskjet 3520 e-all-in-one when you try to "Add a printer" I will you have to make sure that your Deskjet is on the same network as your computer Windows 8.1. Can I please you follow the steps below.

Step 1: Check of connectivity:

1. tap Wireless on the front panel of your Deskjet:

2. you should now see your IP address and SSID show. Please take note of the IP address.

3. on your Windows 8.1 computer, open your internet browser. In the address bar of you please enter the IP address. Do not include the www.

4. search this site. A Web site for your printer should now open.

  • If the site opens correctly: This proves with 100% certainty that your printer and your computer communicate on the wireless network. Please go to step 3 below.
  • If the Web site for your printer fails to open successfully: This indicates that your printer and your computer communicate wirelessly. Please check on your computer and that you are connected to the same network name SSID to which your printer is connected to. Do not connect to networks 'comments'. In addition, please do not connect to a connection of 5 GHz. Printers are supported only on the connections of 2 ghz. If you don't know what your router is broadcasting: 2 GHz or 5 GHz, you may need to speak with your router manufacturer.

If your credentials wireless are good, but you are still not able to access the site of printers (browser EWS) follow the steps below.

Step 2: Restore the network settings:

  1. Tap the down arrow on the front panel of your printer until you see Wireless
  2. Select OK in the wireless
  3. Down arrow to restore default settings and select OK
  4. Choose 'Yes' to restore the default values

Step 3: Reinstall the device:

Please have a loan for installation of USB cable because it is necessary for the wireless configuration. Do not connect the USB cable at this time.

  1. Please click here to download the drivers for your printer
  2. Once the site opens click on the download button at the top left
  3. Once the download is complete, follow the instructions on the screen to install your printer
  4. Select the "Connect through a network"
  5. When prompted, plug the USB cable
  6. Once the wireless connection has been configured successfully you will be asked to disconnect the USB cable

Test wireless printing.

Please reply to this message with the result of your troubleshooting. Good luck!

Tags: HP Printers

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