4.7 Flash builder 4.5 Flash Builder upgrade problem (key is not valid)

Hello

We (the company) buy Adobe products now more than 6-7 years. We bought the Flash builder 4.5 premium and premium Flash builder 4.5 for volume PHP license. Now flash builder 4.7 should be complementary upgrade for us. But when we are using the trial version of Flash builder 4.7 and addition of serial number (serial number of Flash builder 4.5), it is simply not working and showing an error "the key is not valid.

I chat with Adobe customer care 4 different people, they find themselves saying that we transfer you volume license Department and then chat on sale. No message chat more, I checked over an hour and still no message.

So I called, it took 15 minutes to communicate with the service the customer. I chose the option 'upgrade' from the menu of the phone and then connected with a guy. After listening full case he passed my call to the Executive of license Volume and of the Executive of license volume transferred to another guy and the other guy to some person capacit¨¦s redirect. So in total 4 guys. The last guy (specialized) called Rohit.

Rohit guy asked me, I buy a customer support program (some product on $2.nn.00)? I said no, we purchased volume licenses for Flash builder 4.5 premium (subject to $4000.00 *). He said, sorry Sir I can't help you in this area, but I can provide you with an e-mail address and you can report your concern here. I already spent my 1.5 hour in this conversation. I said okie. He gave me a case number and told me that he will send an email stating that the e-mail address in my application I have to unplug the phone.

I never get this email address.

Can someone suggest me what to do next. Is my file number: 209-788-274.

My email is: [email protected]

Thank you

Amitabh Arya

@Amitabh: I understand that volume license team has reached out and helped solve the problem here, but please let me know if you have any questions outstanding.

Tags: Flash Builder

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