4630 HP does not print USB

I have a HP4630, related to a Windows 8.1 via a USB 2.0 device. Whenever I try to print, I can see the document appear as if it is printing in the print queue. He then leaves the print queue, but nothing prints never really.

I can run the tools from the printer and print a page diagnostic successfully. Tools can communicate with the printer and I see my ink level, etc.

I ran the doctor and he says that he has no problem.

I uninstalled, rebooted and reinstalled. I have the HP support site and downloaded the latest driver/software (date 12/12/13). I uninstalled, rebooted, installed the latest driver/software and still see the same results.

When this computer had Windows 8, it works with a HP Envy perfectly. Once the upgrade to 8.1, we had this same problem with envy. I had a HP1510 and had the same problem so I returned it. Now I have the HP4630 and the same problem.

Is there a driver problem? Or, better yet, a driver solution?

Thanks for any help.

I don't know if that winds up helping or not, because I received an email from HP Support with a different suggestion that worked. So, all of you who have this problem, try this: install the driver replacing the printer Deskjet 990c and use it. It worked for us. To get the detailed procedure (for a Windows 8.1 machine):

1 hold your mouse arrow in the bottom right or at the top right, the screen to appear charms bar.  If you use a touch screen, you can swipe your finger from right to left.
2. Select the charm of the research.
3. in the search box, click settings.
4. in the find what box, type devices.
5. click on devices and printers.
6.right - click on your printer.
7. Select printer properties.
8. click on the Advanced tab.
9. click on new driver.
10. click Next.
11. Select HP in the first list.
12. Select HP Deskjet 990c.
13. click Next.
14. click Finish.
15. click on apply to save the changes.
16. click OK to close the window.

Good luck!

Tags: HP Printers

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