4960-problem error message is not resolved, what to do next?

Download Assistant keeps saying that it is the extraction of files. No matter how many times I uninstall and reinstall download Assistant I can't download the free trial version.

The only reason why I want the free trial version is because I bought 11 PS elements on disk, without realizing, my Mac is not a DVD player.  If I want to use my serial number to buy it online.

Help! Or I'll have to return the drive, get my money back, Adobe loses a customer (forever, it it is not resolved) and I have no way to get Photoshop.  Also I don't want to give Apple extra money to buy a superdrive drive to read the DVD, I'm pretty disgusted, that they do not have DVD players in their new iMacs, what a con.

Hi islandnews,

This mistake ususally happens if the extraction of files was interrupted or the installation package is incomplete or damaged.

Try to download it again and check.

Please visit the doc KB to troubleshoot Download Assistant: http://kb2.adobe.com/cps/898/cpsid_89867.html

As an alternative, try the direct download links available at: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-cr creative - pre.html

But make sure you follow the important instructions on the page before you start the download.

Tags: Adobe

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