recovery disk will not load error message pc not supported by the system recovery disk.

had a virus that has taken possession of my PC and wanted the money order to the for free, so I install the recovery disk and chosen in advance and restored the pc at the time, he removed the hold and the system worked very well for a few days. then the system kept to self-extinguish. tried loanding the recovery disc and gave me the message pc not supported by the recovery disc, and now when start received bios award phoenix instead of the hp logo.

attempted to run antivirus software but before he could finish short scan the pc shuts off I tried in safe mode and the same situation. I downloaded several antivirus programs, but it would still be closed the pc. I tried to install the recovery disk, and it gave me an error message pc not supported by the system recovery disk. now when I start up instead of the blue screen with HP logo, I get a bios award phoenix and other information that I can't copy down it goes too fast. Since I couldn't get rid of the virus, he took to a pc using store, they have removed the virus and loading of operating system vista, problem is I had the word and excel. Now, I can not get my desktop to factory oem computer. I really need my word that I have all my passwords for the accounts listed, I saved them to analyze the drive, but now I have not any other readers like drive j. Any suggestion on how to solve the problem, so I can load the recovery disc.

Thank you very much

Frenchquarter, welcome to the forum.

I suggest that you download and install OpenOffice.  It is FREE and is open to all documents created in MS Office.  If it doesn't, at least it costs you nothing to try.

I used OpenOffice for years.  Believe me when I say that he will do everything that will make MS Office and in some cases, the better.  At least, you will have to use in the future and you'll be amazed to see how they can do it for FREE.

Please click on "BRAVO", if I helped you and click on "Accept as Solution" If your problem is resolved.

Tags: HP Desktops

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