5740 OfficeJet All in One: 5740 printer OfficeJet connects but scanner is not on the wireless network.

Hello

I recently bought the above printer and the printer connected most of the time, the scanner becomes more reluctant on my wireless network.

I just printed a document yet when I try to analyze only one or two seconds later I said it has not detected to scan. I don't know how the device connects - but because the printer connects OK probably is not a wireless connection / router issue?

The only solution I found to this problem is to restart my system which is quite frustrating and not an acceptable response to long term. When I do this the scanner seems to operate normally, at least for a while.

I installed all the software from the Web site, including the HP utility - yet I am also told that "computer scan can not be activated" because the software is not found - which is strange, because I installed all the software available.

Any suggestions?

Hey there @gggdfsdfsdaf!

Thanks for posting on the HP Forums!

I would be happy to provide you with some suggestions on the 5740 Officejet and its communication of scanning.  There may be a slight problem with the software.  I suggest you uninstall the HP software.  Once the software uninstalled I recommended to perform a "repair disk permissions" on your Mac.  A repair disk permissions is a utility built into the operating system Mac designed to detect and resolve problems or errors. After that permission to repair disc is finished, reboot your Mac computer and re-install the software.

To uninstall the HP software, click: uninstall the HP software

To perform a repair authorization disk click here: repair disk permissions

To download the Officejet 5740 software, click here: 5740 Officejet full feature and driver software

After the installation I recommend that you check the software updates on the Mac.  To search for software updates, click the icon "Apple" to the left and click on the "app store".  In the app store, you can click on the "updates" at the top of the window.  Updates install and Hp or a printer.  After the update, you must restart the computer.

You can also launch scans of an application on the mac, called 'Image Capture'.  For Image Capture click "Spot Light" (magnifying glass) in the upper right of the Mac.  Image capture type and it should appear as one of the first options.  Open Image capture and on the left side of the window should display your scanner.  The scanner can be listed under 'shared '.  Select your scanner and you should have the options and settings on the right side for scanning.

Please post back and let me know if this worked for you!

Tags: HP Printers

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