Dell 964 all in one Photo Printer not Scan

I have a desktop Dell Dimension 3100/E310 with a Dell 964 All In One Photo Printer.  I have Windows XP on it.

I had to re - install the printer drives and software.  I can get the documents to print correctly.  I can get the printer to scan by using the controls on the printer.  However, if I try to scan from the Dell 964 all in one Center on the computer, I get an error message that says:

Scan failed

Try these solutions:

* Make sure the all-in-one is powered.  (IT IS).

* Disconnect and reconnect the USB cable.  (I DID.)

* Disconnect, then reconnect the power cable from the all-in-one.  (I DID.)

* Restart the computer. (I DID.)

Nothing has worked.

Does anyone have any suggestions?

Thank you.

ColemanCreative,

You should be able to scan from the Dell all-in-one Center.

Make sure that the application that you want to scan to figure on the list. Try to read...

Update of the list of applications to send scans to

If you are trying to scan to a PDF or by fax, you must install the OCR program from the disk of the printer.

In the digitization, if you have the disc that came with the printer, and then insert the floppy disk to the printer and keep it from running. Go to my computer and double-click it. Locate the drive that contains the disk Dell inside. Right-click on it, left click Explore. Find the folder of the OCR. In the OCR folder, there is a folder of Abbyy. Right click on setup.exe, which is located in the folder Abbyy and left, click Run as administrator. This will install the OCR program.

Rick

Tags: Dell Peripherals

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