6015 snaps only

6015 has worked flawlessly for a few years but now only powers up with no display on the screen and did not print.  Anyone seen this before?

Thank you

Chuck

This issue is addressed by a notice in order to verify the memory dimm, we had some provided by third parties the same failure we must therefore always ensure a new module is tried the piece.

If the unit is under warranty I would like to talk to HP to see if this is possible, it may even be covered past its guarantee to a degree.

You will find if you start an engine test the printer will print one, this will confirm the print engine works and the question as suggested will be the module or the trainer.

We had a situation where 2 modules were provided and neither worked, again one of HP worked perfectly.

Tags: HP Printers

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