6127

Hello

I have a new Toshiba laptop with windows 7 and am trying to connect with my Deskjet on a network of wire / wireless.  Using the set up CD, I'm able to get through the whole plant, and in the end, he tells me that the installation failed. Any ideas out there?

Ed

OK, my mistake.  The software CD installation program should not be used with Win7.  We will uninstall the software:

Start > all programs > Hewlett-Packard folder - use the uninstaller here.

Now restart your computer.  Unplug the printer from the router and get ready to plug into your computer with a USB cable as a temporary step listed below.

Make sure that the USB cable is not connected to the product. If the USB cable is connected to the product, unplug it.

In the Windows taskbar, click the Windows icon, and then click devices and printers. Opening of the printers and devices window.

Click Add a printer. The Add Printer window opens.

Click Add a local printer.

Click on use an existing port.

Click the use an existing port in the drop-down list, select LPT1: (Printer Port), and then click Next.

Under manufacturer in the installation of the printer driver window, click HP.

Under printers, select the appropriate driver to spare for the product (listed in the table in the previous step), and then click Next.

NOTE: If your HP product is available through Windows Update, click the Windows Update button to select additional printer drivers. You must connect to the Internet before using Windows Update.

In the printer name text box, type the name of the product, and then click Next. The printer driver starts the installation process.

NOTE: The name of the other driver appears in the window as the default name. If you prefer, you can change the name of your product. This step is optional.

Once installation is complete, a message appears on the computer indicating that the product has been successfully added.

In the message window, click done.

Plug the USB cable into the product and connect the USB cable to the computer. (it is temporary).  Window opens then install a device driver software was not successfully.

Click on (close) to close the window.

Now reconnect your printer on your router.

In the printers and devices window, right-click the name of the product and then click on printer properties. The printer properties window opens.

Click the Ports tab.

Click the menu drop down and then replace the LPT1 to TCP/IP.  Enter the IP address of the printer.

Click OK.

Now, try to print from an application (print a test page bypasses the print spooler on your computer is usually a waste of ink).

Tags: HP Printers

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