64P87S-6A575U-XD7X1G-60VJO3
I have
Pavilion m6 1002tx
Serial number: CND2271RLR
Product number: B6U52PA #ACJ
I am facing short dst failed with the error: 64P87S-6A575U-XD7X1G-60VJO3
Does this mean that I have to change my hard drive? Please can someone help me with this?
Hello
Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.
If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.
If you live in the United States, contact HP here.
If you are in another part of the world, begin here.
If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.
Kind regards
DP - K
Tags: Notebooks
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There may be several reasons. Abnormal termination, impact on the computer portable hard drive is running, or just a device failure fragile very complex. Here is the Service Manual:
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Hello
I have a problem with my Pavilion Notebook PC m6: when I turn it on it keeps rebooting. I did a test to start and it showed:
Hard drive short DST: FAILURE
Failure ID: 6C13P1-66X7KB-XD7X1G-60W903
If you need my product ID, it is here: C0C22EA #ABF
What I have to buy another hard drive or can I fix it?
I hope that my English isn't too bad...
Thank you for your attention.
Eichigri
Whenever the hard drive test short DST fails with the alphanumeric error code 24-digit which indicates that the hard drive has failed and that needs to be replaced to solve the problem
This problem could be due to an Application or a driver conflict, virus issues, corruptions of files due to incompatible applications, incorrect judgments, update failures due to conflicts, mounted sudden power so portable, sudden falls etc...
HP will offer a replacement HDD if the laptop warranty is Active, otherwise you can buy a SATA hard drive in a nearby retail store
Please make sure that you get at least equal as long as the original one in order to use recovery disks. If you need you can buy a bigger, but not smaller hard drive capacity. For example, if you have a 500 GB hard drive you can improve it to 750 GB hard drive, but not 320 GB hard drive
Please try the troubleshooting below indicated once the steps:
Step 01. Remove the battery and unplug the power adapter AC.
Step 02. Press and hold the power button for more than 30 seconds
Step 03. Plug the AC power adapter / (leave the battery for now)
Step 04. Press the power button and check if the unit is operating normally
If the steps listed above is not enough, then you can try reinstalling the hard disk on your laptop
If the problem persists again please Contact HP if your HP laptop is under warranty, HP could replace the hard drive and provide recovery media to restore the operating system to factory after the replacement (if you have not yet created recovery disks/USB support)
Note: Back up all personal data on an external drive if possible. Otherwise, you can connect the HDD defective via SATA USB adapter with another PC or a PC even after replacing the HARD drive & put in place of the operating system and try to copy / retrieve files. You can also check out the link below for additional help
http://www.WikiHow.com/recover-data-from-the-hard-drive-of-a-dead-laptop
Please click on the link in order to identify, prevent, diagnose & recover against any failure to drive on HP Portable Hard Drives & Solid State Drives:
http://h10032.www1.HP.com/CTG/manual/c02876562.PDF
You can check your warranty here to check the status and click here to order a new hard drive
Hope this helps, for other queries in response to the post and feel free to join us again
* Click on the white button on the right to say thank you Thumbs Up *.
Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.
Thank you
K N R K
Although I am an employee of HP, I speak for myself and not for HP
-
drive hard short DST has failed-need new computer help
HP Pavilion m6
64-bit Windows
Failure, ID-mOKS6f 667 - 65 L-XD7X1G-60V603
Drive hard short DST failed when I did the start of F1 tests...
This computer less then 3 weeks... need to get this working again... that are the options I have?
Brand new out of the box, bought from Best Buy - end of June.
No changes have been made, was online: attempt to use Google Voice, could not scream... everything froze, did a re-startup-no hard other choice-error on the screen came after I did the test...
Intend to do more tests to see what else is bad. The HD has really missed on a new computer - it's horrible if true. Need another one as soon a possible.
Hello
I try to contact HP in the United States and see if they can help.
Kind regards
DP - K
-
Hey,.
I have a HP Envy Ultrabook
HP ENVY Ultrabook 4-1050ca
Serial number: CND2292M25
Product number: B5T11UA.which is apparently having battery problems. At a recent start that I was informed of a 601 error, I made a battery test and failed, with the ID UC7P1A-66271C-XD7X1G-C0EK03 failure.
What should I do now?
Thank you
Hello
You are welcome
You can buy a replacement from the store of parts HPbattery, but you may well find that you can get it cheaper from a retailer of 3rd party as in the example on the following link.
http://www.uspcparts.com/HP-envy-Ultrabook-41050ca-battery-p-135673.html
Best regards
DP - K
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