7520 HP / Compaq presario problem

I have a Compaq Presario with Windows Vista.

I bought a HP 7520 and installed ok.

However when you click on the HP icon it sometimes fails to load the Printer Wizard and asks me to install another printer.

The only way I can get it to work is to uninstall and reinstall.

Someone has an idea of what is causing this please.

Hi OLDBRP,

Welcome, pleasure to work with you again I see that you run into a few problems with the HP printer Assistant, sometimes it requires that you connect a new device and you must uninstall and reinstall to use it.

I would firstly allowing you to run HP print and Scan Doctor- designed by HP to offer users the features and troubleshooting problem needed to solve many common problems experienced with HP print and scan products

connected to Windows-based computers.

Once you run the PSDR, please let me know what it finds. You are now able to use the wizard of HP printer, without having to connect a new device?

Have a look here: HP Printer Wizard opens the window "Printer Setup & Software"

I look forward to hear from you.

Thank you

Tags: HP Printers

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