7645 envy: Envy 7645: some local Windows programs print, but some do not; all requests for remote printing works
I replaced a HP Deskjet 5150 with a HP Envy 7645. Connection via USB.
I've seen all the entries of forums about the problems/bugs to get printing to work. I tried all the... HP Print doctor (no errors reported), several re - installs, etc. all HP printing test pages.
at this point, some programs the:
- print - IE 11, Adobe Reader, MS Live Mail 2012
- do not print without message - 35 FF, Quicken 2014, MS Word 2010
- do not print with message - MS Excel 2010, IBM Notes 9
all the programs print correctly on this printer from another PC on the home network... which seems to point to some sort of shift/software conflict on my machine.
Thank you
Hello @deerPrint,
Welcome to the Forums of HP Support!
I understand that since the installation of your HP ENVY 7645 e-all-in-one printer on your Windows 7 computer that you have not been able to print successfully from several programs. I want to thank you for all the details about your troubleshooting and conclusions, including in your original post. Right now, I would like to send you an additional troubleshooting.
I understand that you have already tried several uninstalls and reinstalls nothing doesn't. At this point, I'm going to have you repeat uninstall it and reinstall the process, but there are a few additional steps that will be included. Please follow all the steps in the order below.
Please disconnect USB cable before continuing.
Step 1: Uninstall the drivers:
- Click on the Start menu
- Select all programs
- Select the HP folder
- Select your HP Envy
- Select Uninstall
Please follow the instructions on the screen to complete the uninstallation. Once the uninstall is complete, proceed to the next step.
Step 2: Hold temporary files:
- Click on the Start menu
- In the box "search programs and files" located just above to start after you click on it, type %temp% , and then press enter on your keyboard
- When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
- Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
- Close the Temp folder when it is empty
- Right-click the recycling bin on your desktop and select empty recycling bin
Step 3: Run CCLeaner:
It is possible that a malicious file or registry corruption is at the origin of the conflict of impression on this one computer. To make sure that your computer is in perfect working condition, I'll have you run a CCLeaner. Please click here to download the CCleaner tool. Once the site opens click the Free Download button at the top. Once the download is complete, please let the tool Run. Run the Scan to check out your system.
Once completed the CCLeaner, please proceed to the next step.
Step 4: Reinstall the driver:
- Please click here to download the complete driver of features for your HP Envy
- Once the site opens click on the download button at the top left
- If you are prompted, allow the download of the run
- Once the download is complete, please follow the steps on the screen to install your machine
- Do not connect the USB cable until the installation program invites you to
Once the installation is complete, test printing from several programs again to see if the problem has been resolved. If the problem persists, that another driver will have to be tested. To load the driver replacing, please follow the steps below.
Step 5: Load driver replacing:
- Click on the Start menu
- Select the devices and printers
- In the devices and printers folder right click on your DESIRE 7645 and left click on printer properties
- Left click on the Advanced tab
- Left-click on new driver
- When the new driver window just press 'Next' until you see a list of manufacturers on the left and a list of Printers on the right.
- Select HP as the manufacturer on the left
- DeskJet 9800 select the printer on the right. If Deskjet 9800 does appear to only select "Windows Update" at the bottom left and once the update is completed, you will be able to select Deskjet 9800.
- After selecting Deskjet 9800 hit Next to complete the wizard driver new
- Under the printer properties window, select 'Apply' but do not hit OK
- Select the general tab
- Rename your printer in HP ENVY 7645
- Click OK
- Finally, right click on your DESIRE 7645 one more time and left click on Printing Preferences
- Left click on the paper/quality tab
- Left click on the drop down menu 'Normal' for quality printing at the bottom right and change its normal fast
- Press apply and OK
Now that the other pilot is added in, please try again to print.
Please reply to this message with the result of your troubleshooting. I look forward to hear from you!
Tags: HP Printers
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