7840 dead... but no support?
Hi all, just joined the forum to see if there is any support for this thing. It is still under warranty but...
... first it began to lose power very quickly... the battery monitor just showed a strong decline despite no dong something meaningful programs. I would put the thing down one night and he died the next morning, after leaving 35 to 50 percent in support.
It has spent more... I have reset to factory - reloaded just the necessary programs - continued to do worse and then one day, he refused to pay. The thing would stay cold. I checked then double charger - no problem.
Here's the kicker - I bought this in the United Kingdom, but live mainly in Spain - I come back every now and again. I tried ringing the Spanish support but spent all my credit wading through the options until I'm even trying to speak to someone in Spanish.
I do not have a landline phone and ringtone on Voip does not support numbers...
So I tried the email support - twice - weeks go by and no response from Dell.
Does anyone know the routine just for sending this back by mail on the warranty?
Y at - it no help on this site of Dell representatives?
Surely I don't have to travel to the United Kingdom just to get assistance in English?
Anyone?
Mick the Vic
Well, I thought that this post had gone the way of all my emails and phone calls to Dell - anyway - thanks for the response. After many phone calls and emails, I finally got Dell to accept it in return. They collected it from home to the United Kingdom - I had to send my own cost - fair enough I suppose - but why they could not negotiate with the Spain of Dell (who don't sell even the 7840!) - and then he sat in the section 'diagnostic' for 5 days (brick - wouldn't even turn on!)-so I did the thing of internet chat on their site to repair. The very nice foreign Lady said Oh - "we believe that it is irreparable and so let's go back to Dell HQ" I did not bother to ask why they don't tell me that! So I sent my first contact that acknowledged the situation. I asked why Dell knew, but no one had told... no response... they said me they would ship a new unit in the United Kingdom in 7-10 days... and then I need to ship in Spain on my own again... So, I offered a refund. A few days later, they said they were going (in 5-7 working days) to send me a refund. Still waiting... See my original post date? To say that they had an age to settle this would be an understatement - but it does not seem to be sorted although to date no refund... I went out yesterday after their resolution to refund me and went against the basic principles of buying a Samsung tablet... would never buy Dell again... never...
Tags: Dell Devices
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