Subscription has ended, but still supported

Review of adobe sent me around in circles with his ridiculous "contact us" pages, this is my last resort. Basically, I signed up for Adobe Creative cloud as a student for a year in 2014 - subscription completed in March, and I had no prompt to register again, apart from an email informing me that my subscription would end me.

My account page says also I am on a free membership, which is strange given that I HAVE in any way, shape or form indicate that I wanted to renew. It also comes with no opportunity to cancel. However, I am always charged on my credit card every month FULL subscription.

I tried several times to get in touch, without result. In fact, the last time I asked a representative told me that I have does not need to take action because the subscription would end automatically, but this obviously was not the case.

Can an Adobe representative CANCEL my so-called free account - and find a way to make your site more useful for those who would like to do the same.

Hi Jenny,

Please contact support by calling/chat for cancellation requests and billing queries:

Contact the customer service

In case you can't see the contact options, please delete your browser cookies/cache and try again. Also, be sure to sign in to your Adobe account, and then access the link.

Reference: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Kind regards

Sheena

Tags: Adobe

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