A popular problem; Failed to install the new creative tool of cloud

Sorry to bore everyone to death with it but after manhandle my way through literally piles of bits of son, etc. off google, the end result is a lot of confusion.

My situation: running win 7 64 bit (uptodate)

I've been running the tools creative cloud for nearly a year, but this last development day, or maybe that's not the last, but the update in June... left me unable to install the new tool CC.

When I run the Setup, it ends with the message, stupid and unnecessary:

"We encountered the following problems:

Office of creative cloud could not be installed.

So far no tool failed to start, at least not the ones I use regularly (PS, LR, bridge, etc.)

Then, I see some messages suggesting the "cleaner" and when I read the README with it, sounds really time consuming and a royal pain to follow the instructions... all the backup etc etc etc.

I hope someone can put into a kind of overview of how to proceed here.  I've read a few reports of people succeed in getting after the problem... but not a discription of how they did it.

I really don't want completely disturb my work and my time through plans heavy to see it did not work and no progress has been made.

So if there is a set of measures to take that are likely to put an end to the success please someone have them.  I have not found a complete discription of how to proceed.

Harry please follow the following steps to reinstall the creative cloud application.

  1. Rename the OOBE directory located in C:\Program Files (x 86) \Common Files\Adobe\OOBE to OOBE_OLD
  2. Reinstall the Application Adobe Creative https://creative.adobe.com/

Tags: Adobe

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