A user logged on,... .locked their account on the laptop.

Under the controls to re-boot, my uncle clicked the lock while it was connected.  Now, he can not unlock it.  Any suggestions?

What happens when they click its icon on the desktop to unlock? It should be asked to enter and entered his password to unlock.

Otherwise, the only alternative is to turn off by holding the power button in for 8-10 seconds, and then restart the machine. Be aware that this action is not a good stop and repeated use can cause damage to the installation. Good luck, Rick Rogers, aka "Crazy" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org

Tags: Windows

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